ProdOps Engineer III

Description Position Summary

Credit One Bank is seeking a highly motivated Production Operations (ProdOps) Engineer to manage and support mission-critical production platforms. The ideal candidate will have strong expertise in GitLab CI/CD, Kubernetes, PostgreSQL, Database Deployments, Application Troubleshooting, Dynatrace Monitoring, and On-Call Production Support. This role requires a proactive individual who can ensure platform stability, automate operational processes, improve deployment efficiency, and rapidly resolve production incidents.

Summary Of Essential Job Functions Production Operations & Support

• Provide operational support for production and non-production environments.
• Participate in a 24x7 on-call rotation and respond to critical production incidents.
• Monitor system health, application performance, and infrastructure availability.
• Perform root cause analysis (RCA) and implement preventive measures.
• Troubleshoot complex applications, databases, infrastructure, and deployment issues.

CI/CD & Release Management

• Design, maintain, and optimize GitLab CI/CD pipelines.
• Automate application deployment, testing, and release processes.
• Implement deployment best practices to improve reliability and reduce downtime.
• Collaborate with development teams to streamline DevOps processes.

Kubernetes Platform Management

• Deploy, configure, and manage containerized applications on Kubernetes.
• Troubleshoot pod, service, ingress, and cluster-level issues.
• Manage scaling, availability, and performance optimization of Kubernetes workloads.
• Work with Helm charts and Kubernetes manifests for application deployments.

Database Deployment & Administration

• Plan and execute database deployment activities across environments.
• Support database schema changes, migrations, and rollback procedures.
• Monitor and optimize database performance.
• Collaborate with development teams on database release strategies.

PostgreSQL Administration

• Support and maintain PostgreSQL databases.
• Troubleshoot database performance bottlenecks and connectivity issues.
• Manage backup, recovery, replication, and high-availability configurations.
• Ensure database security and compliance standards are maintained.

Monitoring & Observability

• Configure and maintain monitoring dashboards using Dynatrace.
• Analyze application and infrastructure performance metrics.
• Create alerts and proactive monitoring strategies to identify issues before customer impact.
• Use observability tools to drive system reliability and operational excellence.

Continuous Improvement

• Develop automation scripts and operational tooling.
• Create and maintain operational runbooks and standard operating procedures.
• Identify opportunities for process improvement and operational efficiency.
• Partner with engineering teams to improve platform reliability and scalability.

Position Requirements

Technical Skills

• GitLab CI/CD

• Pipeline creation and optimization

• GitLab Runners

• Deployment automation

• Kubernetes

• Cluster operations and administration

• Helm Charts

• Pod, Service, Ingress troubleshooting

• Database Deployments

• Schema migrations

• Release management

• Rollback strategies

• Monitoring & Observability

• Dynatrace

• Application Performance Monitoring (APM)

• Log analysis and alerting

• Troubleshooting

• Application debugging

• Infrastructure issue diagnosis

• Performance analysis

• Production incident management

Operational Skills

• 24x7 On-Call Support
• Incident Management
• Root Cause Analysis (RCA)
• Problem Management
• Change Management
• Release Coordination

Preferred

• Bachelor’s degree in computer science, Information Technology, or related field.
• 5+ years of experience in Production Support, DevOps, SRE, or Platform Engineering roles.
• Experience with Linux administration and shell scripting.
• Familiarity with cloud platforms such as Azure, AWS, or GCP.
• Experience with Infrastructure as Code (Terraform preferred).
• Understanding of microservices architecture and containerization technologies.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.