Product Analyst

Who you are

• 3+ years of relevant quantitative or technical analysis experience, preferably in product analytics or e-commerce
• Demonstrated experience solving ambiguous, high-impact business problems independently
• Strong SQL skills for data manipulation and analysis, coupled with experience in statistical modeling (Python preferred)
• Proficiency in site analytics and experimental test design
• Knowledge of modern data exploration and visualization tools like Snowflake, Tableau, and Sigma
• Effective communication skills to convey data insights across different audiences
• Independent worker with cross-functional collaboration ability and adeptness in presenting insights to stakeholders
• Strong organizational skills, time management, and multitasking capability
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events, when applicable

What the job involves

• Join us as an Analyst II, Product in our thriving Product Analytics team, where you'll unleash the power of data to fuel innovation
• Collaboration is at the heart of what we do, with Product Analytics serving as strategic thought leaders to stakeholders across Product Management, Design, User Research, Engineering, Marketing, Operations, and Finance
• You'll be the trusted partner of a skilled peer group, playing a pivotal role in surmounting complex analytical challenges that fortify our product and technology strategie
• This role isn't just about data; it's about driving innovation and making a tangible impact
• Data is our compass, guiding every decision, especially within our product endeavors. If you're passionate about funnel analytics, conducting A/B experiments, causal analysis, and delivering insights which manifest in product decisions and customer impact, then we are excited to connect with you
• Collaborate closely with senior leaders on exciting business problems, actively shaping the team's strategic direction and focus while driving alignment across Product, Engineering, Design, and Finance
• Analyze all aspects of ezCater’s product and site funnel, identifying points of friction, areas of opportunity, turning your analysis into a prioritized roadmap
• Partner with Product Managers and Engineers to quantify opportunities, define success metrics, and deliver recommendations to be built into the product experience and influence the product strategy
• Design, implement, and review experiments (A/B, multi-armed bandit, etc.) to measure impact and uncover future opportunities for iteration and optimization
• Use data-driven analyses, A/B tests, and statistical models to uncover customer behavior insights, optimize product strategies, and deliver tangible customer impact
• Root cause changes to business performance, partnering with stakeholders to deliver upon north star metrics and achieve organizational goals
• Navigate trade offs with imperfect data while working with data platform peers to improve data quality and governance
• Leverage AI to accelerate analytics throughput and expand your blast radius
• Share product domain expertise, raising the technical and analytical bar, acting as a thought leader and mentor to peers for collaborative growth

Benefits

• Health and wellness: Taking care of yourself and your loved ones comes first. Our competitive benefits package includes medical, dental, and vision; extensive voluntary options; and mental health resources.
• Compensation: We pride ourselves on our competitive offer packages, and take our commitment to pay transparency seriously. All full-time employees receive equity, a 401(k) match, and a monthly stipend to use towards commuting and remote work expenses.
• Parental support: We offer 12 weeks fully paid parental leave with additional paid time for delivery recovery. We also offer a family planning benefit that provides financial assistance for qualified family forming services.
• Full bellies: For employees working from our Boston office, we offer a lunch stipend via Meal Program. And fully stocked fridges all day, everyday.
• Time off: We offer flexible vacation plus 14 paid holidays. Every 5 years our people are eligible for an ezBreak, a fully-paid 4 week sabbatical and $5,000 bonus.
• Growth and development: We offer professional development opportunities through Skills Accelerator, our internal upskilling program, along with company-wide, department specific leadership trainings. We take internal mobility seriously – you can move sideways, you can move up, and there are always new opportunities to learn.