Product Analytics

Who you are

• 4–8 years of professional experience in product or customer analytics with a proven track record of leveraging quantitative analyses to drive product or business changes in a fast-paced environment
• Demonstrated experience with product analytics and customer measurement. Bonus for AI / chat product or fintech
• Advanced SQL skills, with the ability to independently pull and analyze complex datasets
• Strong AI fluency. You use Cursor / Claude / similar tools daily to build (not just look things up), and are excited to push the ceiling of what an AI-native analytics team can do
• Strong analytical thinking and problem-solving skills. You can go from ambiguous questions to clear insights
• Intellectual curiosity to look beyond the 'what' and answer the 'why'
• An act-like-an-owner mentality. We have a bias toward taking action

What the job involves

• As a member of the analytics team, you bring order to vast amounts of data so OnePay can make better product decisions, faster
• You'll own product and customer analytics across a portfolio of experiences - driving smarter decisions, better outcomes for our customers, and growth for the business
• You understand that analytics is about more than dashboards and are eager to work cross-functionally with product, engineering, research, and data science teams to drive the business forward
• Own product analytics end-to-end, framing the metrics that matter and connecting signals across products
• Think holistically about customer behavior, not just feature-level metrics to connect engagement, satisfaction, and outcome signals to shape the roadmap
• Lean into AI-powered tools (Cursor, Claude, agents) to accelerate analysis, automate workflows, and change what analytics work looks like
• Turn what customers tell us (transcripts, surveys, feedback) into product-shaping insights alongside CX, research, and product partners
• Share insights and recommendations with senior leadership to influence the direction of the business

The application process

• Initial Interview with Talent Partner
• Technical or Hiring Manager Interview
• Team Interview
• Executive Interview
• Offer!

Benefits

• Competitive health benefits: Medical, dental, and vision plans, pluss wellness perks.
• Flexible time off: Rest, recharge, repeat.
• Paid employee leave: Sick, personal, caregiver, bereavement, ans parental.
• 401k plan: With employer match.
• Monthly work-from-home stipend: To cover those home office expenses.
• Remote-first culture: Work anywhere in the US.