Product and Operations Manager

Role Summary:

The Product Manager Operational Excellence (Internal Platforms) will lead the design, development, and continuous evolution of GMMCOs internal digital products that enable operational efficiency, transparency, and scalability across horizontal business functions including Parts Operations, Warehousing, Finance, HR, and Support Services.

Key Responsibilities:

1. Product Strategy & Roadmap

• Define and own the product strategy and roadmap for GMMCO’s internal operational platforms across Parts, Warehouse, Finance, HR, and Support functions.
• Identify opportunities for building fit-for-purpose internal products that simplify workflows, reduce dependencies, and improve turnaround times.
• Align platform initiatives with the overall Operational Excellence and Digital Transformation roadmap for 2025–2026.
• Drive the convergence of internal tools into a cohesive platform ecosystem, ensuring shared data models and consistent user experience.

2. Product Development & Delivery

• Translate business pain points into scalable digital solutions leveraging low-code/no-code tools, custom app development, and SAP-integrated extensions.
• Work with internal developers, UI/UX designers, and external partners to design, build, test, and deploy internal applications.
• Manage the full lifecycle of each product — from ideation to rollout, enhancement, and continuous improvement.
• Prioritize user experience and adoption through intuitive design and responsive performance across devices.

3. Cross-Functional Engagement

• Partner with leaders across Parts Operations, Warehousing, HR, Finance, and Service to capture use cases and define digital solutions.
• Build strong interfaces with multiple digital touch points across the ecosystem.
• Coordinate across functions to eliminate redundancies, standardise processes, and ensure digital tools complement business objectives.

4. Platform Governance & Integration

• Establish governance frameworks for internal product lifecycle management, including backlog prioritization, release management, and documentation.
• Ensure data consistency and security across integrated platforms through strong master data and access controls.
• Work with the Head of Data & Analytics to define reporting and monitoring dashboards for each internal platform.
• Foster interoperability across systems, leveraging APIs, RPA, and automation connectors to minimize manual intervention.

5. Continuous Improvement & Innovation

• Regularly assess system performance, adoption, and feedback to identify opportunities for enhancement.
• Introduce analytics-led performance insights and embed measurable KPIs into platform dashboards.
• Build reusable digital components (templates, workflows, APIs) to accelerate future product rollouts.
• Champion the culture of “Build, Measure, Improve” across internal digital initiatives.

Education & Experience

• Bachelor’s degree in Engineering / Computer Science / Business Systems.
• MBA (Operations / Systems / General Management) preferred.
• 8–12 years of experience in Product Management, Platform Ownership, or Process Digitization roles.
• Proven experience in building internal digital tools or enterprise platforms within manufacturing, industrial, or service organizations.
• Experience integrating systems such as SAP, WMS, HRMS, Expense Systems, and Analytics Platforms.
• Exposure to Power Platform, Low-Code Application Development, or RPA solutions desirable.
• Track record of driving cross-functional adoption and measurable process improvement.

Technical & Functional Competencies

• Responsible for product Life-cycle Ownership, Backlog Prioritization, User Experience Design
• SAP Integration, WMS, HRMS, and Expense Systems Connectivity
• Power Platform, Low-code / No-code Tools, RPA, API Integration
• Parts Operations, Warehouse Flow, Finance Approvals, HR Workflows
• Data Quality, Access Controls, Documentation, Change Management
• KPI Definition, Process Metrics, Adoption Dashboards