Product & Risk Analytics Manager

Who you are

• Experience & Domain: 5–7 years in data, product, and risk analytics, with proven success building and deploying credit/banking risk models
• Technical Stack: Expert SQL (Snowflake/complex queries), proficiency in Python ML libraries (Pandas, Scipy, XGBoost), and hands-on experience with BI tools (Looker, Superset)
• Analytics & Testing: Deep understanding of statistical principles, hypothesis testing, and hands-on A/B experimentation
• Execution & AI: Thrives as an individual contributor in fast-paced, ambiguous startup environments, leveraging AI tools to scale output quality and efficiency
• Growth Potential: Capable of delivering immediate IC impact while scaling with the business to build and lead a team
• Proven track record of building, mentoring, or scaling high-performing analytics teams

What the job involves

• We are seeking a highly analytical and motivated Product & Risk Analytics Manager to join our Business Operations & Analytics team. This isn't just a reporting role; you will be the subject matter expert and storyteller of our data
• You will dive deep into our product, user, and transactional data, and repayment data to uncover critical insights that will shape our strategy, guide product development, and optimize our growth engine
• You will use your experience in risk, underwriting, and user behavior to develop strategies that minimize our risk and loss rates
• You will work cross-functionally with product, engineering, marketing, and leadership to answer our most pressing questions and turn complex data into actionable recommendations
• You will be reporting to the Head of Business Operations & Analytics with the option to work remotely or in-person in our downtown Nashville office
• Risk & ML Modeling: Analyze product, user, and repayment data to design, deploy, and refine machine learning risk/underwriting models—focusing on loss mitigation, ACH failure reduction, and fraud prevention
• Model Lifecycle & Performance Monitoring: Monitor production ML models for drift, track feature importance, and maintain data governance to ensure long-term risk strategy stability
• BI Infrastructure & Version Control: Build and scale Looker dashboards and LookML data models, managing code and SQL via Git/GitHub using engineering best practices (branching, PRs)
• Product & User Analytics: Perform deep dives into user behavior, acquisition funnels, and customer segmentation to drive product strategy, user engagement, and retention
• Experimentation & Growth: Design and analyze A/B tests, measure marketing campaign effectiveness, model CAC and LTV, and track company-wide KPIs
• Cross-Functional Leadership: Partner with Engineering, Product, and Finance to ensure data accuracy, translate complex insights into executive narratives, and elevate the organization's overall data fluency
• Improve the overall analytical quotient of the team and organization as a whole

The application process

• Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role

Benefits

• Remote work & a hybrid option for team members in our Nashville hub
• Flexible benefits package to fit your needs
• Opportunities for growth - we encourage employees to seek new passions within the company
• We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health