Product Application & Technical Service Engineer

Join a Global Technology Leader

Join a global technology leader serving the paper, packaging, and tissue industry. We help customers improve efficiency, sustainability, and productivity through innovative products, technical expertise, and collaborative partnerships.

We are looking for a motivated and technically driven Product Application & Technical Service Engineer to join our regional team. In this role, you will work closely with customers across the Asia-Pacific region, providing technical expertise, application support, and service solutions that help optimize paper machine performance and deliver sustainable customer value.

This position offers an excellent opportunity to develop specialized technical expertise, gain regional exposure, and build a rewarding career in a global organization.

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Key Responsibilities

Application Engineering

• Manage and support product line applications within the assigned region.
• Plan, monitor, and evaluate product trials and provide recommendations based on performance results.
• Analyze operating conditions and identify opportunities to improve machine efficiency, runnability, and product quality.
• Investigate product performance issues, customer complaints, and application-related challenges.
• Prepare technical reports and communicate findings and recommendations clearly to customers and internal teams.

Technical Service & Technical Consulting

• Conduct machine audits, inspections, and technical service activities at customer sites.
• Provide troubleshooting support and technical recommendations to customers.
• Build strong relationships with customer operations, maintenance, and technical teams.
• Support customers in achieving their operational and performance objectives.

Business & Commercial Support

• Work closely with the Sales team during customer discussions, technical presentations, and solution development.
• Recommend products and solutions based on customer needs and operating requirements.
• Support business growth through effective technical consulting and customer engagement.
• Monitor industry developments, competitor activities, and emerging market trends.

Training & Collaboration

• Deliver technical and product training to customers and internal teams.
• Collaborate with colleagues across Sales, Product Management, R&D, and Service teams.
• Contribute to continuous improvement initiatives and product-line development activities.
• Support other technical projects and product lines when required.

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What We're Looking For

Qualifications

• Bachelor's Degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, Materials Engineering, Science, or a related discipline.

Experience

• Experience in applications engineering, technical services, product support, manufacturing, or industrial operations.
• Experience in the pulp, paper, packaging, tissue, textile, industrial fabrics, or related process industries is an advantage.
• Fresh graduates with strong technical aptitude and a passion for learning are encouraged to apply.

Skills & Competencies

• Strong analytical, problem-solving, and troubleshooting abilities.
• Good communication and interpersonal skills.
• Self-motivated and able to work independently.
• Comfortable working in a customer-facing environment.
• Proficiency in Microsoft Office and digital collaboration tools.
• Good command of English. Additional language skills will be an advantage.

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Why Join Us?

• Gain regional exposure through projects and customer engagements across Asia-Pacific.
• Work with leading paper, packaging, and tissue manufacturers.
• Develop expertise in advanced papermaking technologies and industrial applications.
• Access structured technical development, mentoring, and career growth opportunities.
• Be part of a collaborative, supportive, and globally connected team.
• Build a rewarding career with a technology-driven organization focused on innovation and sustainability.

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Regional APAC Exposure

This role provides significant opportunities to work with customers throughout the Asia-Pacific region and develop a broad understanding of manufacturing operations across different markets.

• Approximately 50% travel within Malaysia and the Asia-Pacific region.
• Opportunities to work directly with customer operations, technical teams, and industry experts.
• Exposure to a wide range of papermaking technologies, products, and manufacturing environments.