Product Applications Engineer

About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Overview Responsible for providing pre- and post-sales process-related technical expertise to troubleshoot and resolve specific applications problems through consultation with customers during installation, integration and training throughout the entire sales and post-sales process.

Responsibilities

• Develops and maintains detailed technical knowledge of the specifications and operations of Veeco lithography stepper and related products.
• Maintains familiarity with the specifications and operation of competing products through training and self-learning.
• Maintains a working knowledge of lithography process and relevant diagnostics.
• Presents technical aspects of products to customers and sales channels.
• Must work closely with customers to analyze application issues.
• Plans, implements and controls measure to improve process yield and throughput for customers.
• Provides engineering support on reliability qualification and evaluation.
• Organizes, carries out and reports the progress of sample investigations on customer samples.
• Provides technical knowledge to acquaint customers with how to optimize the stepper and lithography process.
• Provides front-line telephone and on-site diagnostic and technical support for Veeco lithography systems.
• Provides on-the-job training, education and assistance to fellow team members both within the local team, company, for customers and partners.
• Works as a member of a cross-functional team and company business units or within Asia region to fulfill the customer sign-off and revenue requirements.
• Submit written applications-related reports regarding customer problems and other related situations.
• Communicates and participates technical trainings regularly to enhance the professional knowledge and to gather up-to-date product information.
• Undertakes any other duties as may be assigned by upper managers and leaders.

Qualifications

• Master degree or above in Engineering, Material Science, Physics, Chemistry or related field
• 3 years above experience in lithography process or advance package related process.
• Experience and knowledge on Advance package new technology (CoWoS, EMIB. fanout, TSV, MEMS, Wafer bonding) is a plus.
• Experience of working with Advance package Tier1 customers is a plus.

Knowledge, Skills & Abilities

• A positive team player, self-motivated with strong analytical skills.
• Demonstrated ability to communicate with customers to resolve process issues under pressure while ensuring customer satisfaction.
• Good spoken and written communication skills in English.
• Must be able to travel to the USA and within the Asia region. Ability and willingness to travel frequently out of primary work location. Must be willing to travel up to 50% of the time to other domestic and international customer sites, overseas training.
• Ability to produce and present reports; participate in the facilitation of customer meetings.
• Computer literacy is a must
• Driver’s license is a must.

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice To Applicants All communication about open positions and hiring will come from someone with a @veeco.com email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at [email protected] .