Product Design Lead

• Lead and support a team of approximately three product designers.
• Translate complex problems into clear, intuitive user experiences.
• Map user journeys, flows, processes, and system interactions .
• Understand how services and systems work beyond individual screens.
• Turn ideas into compelling stories that stakeholders can understand and support.
• Use AI and prompting to rapidly create and test live prototypes using our existing design system.
• Plan and run usability testing and turn findings into actionable improvements.
• Work closely with product, technology, business and government stakeholders.
• Facilitate conversations, challenge assumptions and negotiate when necessary .
• Make decisions rather than waiting for perfect information.
• Bring clarity when requirements, stakeholders or systems are complex.
• Coach the team to become more effective, autonomous and outcome driven.

6–8+ years of product/UX design experience , with substantial experience managing stakeholders and navigating complex organizations.

particularly strong in:

• UX craft and problem-solving
• User-flow and journey mapping
• Systems thinking
• Storytelling and communication
• Usability and user research
• Stakeholder management and negotiation
• Facilitation and decision-making
• Leading and developing designers

Experience working with government products, services or similarly complex organizations is highly valuable.

Arabic fluency is required.