Product Designer - CX

Product Designer – Client Experience
Sydney CBD | Product & Technology
Design the end-to-end experience advertisers use to plan, buy and manage campaigns on a sophisticated self-service platform.

This is an opportunity for an experienced Product Designer to join a dedicated Client Experience squad and take ownership of complex customer journeys across a high-profile digital product.

The role will suit someone who enjoys simplifying difficult workflows, getting close to users and taking ideas from discovery through to polished, high-quality UI.

What you’ll be doing

• Own end-to-end UX and UI across key client-facing campaign management experiences
• Map complex journeys and identify opportunities to improve usability, self-service and time-to-value
• Lead user research, including interviews, usability testing and discovery
• Use behavioural analytics and experimentation to inform design decisions
• Create user flows, wireframes, prototypes and high-fidelity interfaces
• Work closely with product managers and engineers from discovery through to delivery
• Balance customer needs, technical constraints and commercial outcomes
• Help shape product direction by advocating for improvements that increase adoption and engagement

What we’re looking for

You’ll likely bring 5-7+ years of product design experience and a portfolio that demonstrates ownership of complex digital products.

Ideally, you’ll have:

• Strong end-to-end UX and UI capability
• Experience designing complex SaaS, enterprise or platform products
• Excellent interaction design and visual hierarchy skills
• Hands-on qualitative research experience
• Confidence using analytics or experimentation to support design decisions
• Strong prototyping and journey-mapping skills
• Experience working closely with product and engineering teams
• The ability to simplify complex workflows without losing important functionality
• Strong stakeholder communication and a customer-focused mindset

Experience across MarTech, Ad-tech, retail media, eCommerce, fintech, marketplaces or complex B2B SaaS would be highly relevant.

Direct retail media experience is advantageous, but not essential.

Why consider it?You’ll have genuine ownership of a substantial client-facing product and the opportunity to influence both the experience and the product decisions behind it.

The work is complex, commercially important and highly visible, with a strong focus on research, product thinking and design craft.

The business is moving quickly and plans to run an efficient two-stage interview process, with the aim of bringing the successful candidate on board as soon as possible.

If you enjoy turning complex customer journeys into intuitive product experiences, this is an opportunity worth exploring.