Product Development and Project Management Officer

This position plays a key role in managing and enhancing our customer loyalty programs. You’ll collaborate across teams to design and implement strategies that boost customer engagement, satisfaction, and retention.

Responsibilities:

• Conduct market research and analyze customer trends.
• Design innovative rewards structures and features.
• Collaborate with cross-functional teams (Marketing, IT, Operations) for seamless program execution.
• Monitor key performance indicators such as retention, redemption rates, and ROI.
• Recommend enhancements based on performance data and customer feedback.
• Lead implementation of new rewards initiatives and improvements.
• Develop and manage project plans, timelines, and budgets.
• Ensure reward programs align with business goals and customer needs.
• Track and report project milestones and deliverables.
• Partner with IT and technology teams for platform integration.

Qualifications:

• A graduate of any 4-year business course
• At least 3 years of relevant experience in product development, marketing, or project management—preferably in banks or financial services
• Strong analytical and data-driven decision-making skills
• Excellent project management, organizational, and communication skills
• Experience working with customer loyalty programs a big plus
• Able to manage multiple tasks and collaborate with stakeholders