Product Development Assistant

About the role

The Product Development Officer will work closely with the Product Manager providing support for the development and distribution of products. Working in the Product Department, the primary objectives are to identify product needs, gaps, and opportunities of products especially in Bali. This would include accommodation, attraction, sights, and services. The Product Development Officer will work to assist the Product Manager in ensuring that EXO's product and service offerings reflect the image and experience being portrayed and marketed externally.

Key responsibilities

• Create and maintain training presentations and deliver product trainings
• Create and update fact sheets and other information files and sheets
• Create Optional Tour Booklet Production annually
• Work with TP and Database Team to create pricing and update EXO experiences and roundtrips (Travel Trade and Offline)
• Research and conduct product development in Bali and other destinations of Indonesia, including itinerary writing and quotation (PCM)
• Communicate and produce creation for Agents and sales offices
• Create ENL/Explorer/ProGuide content
• Act as the key contact to Bangkok Head Office
• Create and disseminate weekly product update report mails to Management and all related departments
• Create and disseminate biweekly/monthly external product update mails to agents, sales offices and product team in Head Office

About you

• Bachelor's Degree in Hospitality, Tourism, Business or other related field
• 2 years' experience in Tourism product, sales and/or marketing or a similar role
• Excellent command of both written and spoken English and French
• Team player with a positive and dynamic personality
• Good product knowledge of the destinations
• Comprehensive travel industry knowledge
• Ability to work under pressure and flexible to work outside of regular office hours
• Excellent interpersonal, presentation and organization skills
• Ability to take decisions and solve problems independently
• Good computer literacy (MS Office, G-Suite, project management tools, design platforms, and CRM)