Product Development Coordinator

About the Role

HART is seeking a detail-driven, highly organized Product Development Coordinator to support our Product Development Manager in executing the day-to-day work of bringing product to life — across jewelry, packaging, components, and collateral. This role is the operational backbone of the development process: keeping trackers current, samples organized, vendors on schedule, and information accurate so the Product Development Manager can stay focused on strategy, timelines, and cross-functional alignment.

This is an ideal role for someone early in their jewelry or product development career who wants hands-on exposure to the full development lifecycle — from concept through production — inside a fast-growing, design-driven brand. You'll work closely with the Product Development Manager and Chief Creative Officer, gaining direct visibility into how a jewelry brand builds and scales its product engine.

This role reports to the Product Development Manager.

Key Responsibilities

Product Development Support

• Support the Product Development Manager throughout the development process, from concept through sampling, costing, approvals, and production handoff
• Assist with the development of jewelry, packaging, components, and collateral
• Prepare and maintain tech packs, product specifications, materials information, and other development documentation
• Assist with product research, material sourcing, and competitive/trend research as needed

Vendor & Factory Communication

• Support day-to-day communication with domestic and international vendors and manufacturing partners
• Send development information, artwork, specifications, and sample requests to vendors
• Track vendor responses, sample ETAs, costing, and development updates; follow up on outstanding items
• Escalate potential delays, quality concerns, or other issues to the Product Development Manager

Production & Inventory Alignment

• Help coordinate product development timelines with upcoming launches and production needs
• Support launch readiness by tracking development milestones, approvals, and handoff timelines
• Assist with SKU and product setup as needed

Execution & Cross-Functional Communication

• Work closely with the Product Development Manager, Operations Director, Chief Creative Officer, and Operations team to keep development projects on track
• Maintain development trackers, calendars, and status updates
• Document meeting notes, action items, and follow-ups
• Communicate project updates and outstanding items clearly across internal and external teams

Quality & Detail Management

• Review samples and product details for accuracy; flag discrepancies or issues to the Product Development Manager
• Organize and maintain development samples and sample archives; track arrivals, revisions, approvals, and photo shoot samples
• Assist with collecting and maintaining vendor costing and product information; review costing sheets and quotes for accuracy
• Maintain accurate, organized development documentation and records
• Help ensure products meet HART's quality, design, and production standards

Qualifications

• 1–3 years of experience in product development, production, merchandising, or a related role within jewelry, fashion, accessories, or a consumer brand
• Jewelry experience strongly preferred, particularly with fashion jewelry, charms, gemstones, beads, plating, or related materials
• Basic understanding of jewelry manufacturing and product development processes preferred
• A natural eye for design, instinct for trends and passion for personal style is a plus
• Strong follow-up skills and ability to communicate professionally with vendors and cross-functional teams
• Strong organizational and time-management skills; able to manage multiple projects and deadlines
• Extremely detail-oriented with strong follow-through
• Strong written and verbal communication skills
• Proficiency in Excel and Google Workspace
• Comfortable in a fast-paced, entrepreneurial environment where priorities can shift
• Curious, proactive, and eager to learn
• Strong problem-solving skills and willingness to ask questions and find solutions
• Ability to work collaboratively, take direction, and effectively manage assigned responsibilities

Benefits & Perks

• Competitive paid time off
• Medical, dental, and vision insurance (eligible after 30 days)
• 401(k) with company matching
• Short-term and long-term disability coverage
• Life insurance options
• Generous employee discount
• Opportunity for international travel to visit and collaborate with global vendor and manufacturing partners

This is a full-time position in-office based out of our headquarters in downtown Charleston, South Carolina. 1 work-from-home remote day permitted after 90 days (set schedule, determined by manager). No relocation package provided.

Physical Requirements: This role requires the ability to perform hands-on operational tasks, including lifting and carrying packages up to 50 pounds as needed.