Product Engineer - Software Reliability

Overview Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. At Esri, we believe in helping our customers take on challenging geospatial problems and making a difference in the world. Join our team of talented and passionate engineers and help us build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art geospatial capability to thousands of our customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and the cloud. We make maps, geographic information, and analyses available on any device, anywhere, at any time.

Software Reliability Engineers are responsible for ensuring that the ArcGIS Enterprise product is reliable, highly available, and has powerful disaster recovery features. They do this by gathering user requirements, defining them for the team, evaluating the product, and guiding users through documentation, videos, and presentations.

Responsibilities

• Support Esri's strong user-focus by gathering software reliability and availability requirements
• Collect requirements directly from users and indirectly from Esri staff in Support and Professional Services
• Collaborate and influence decisions within and across teams because reliability features and requirements cut across all functionalities
• Prioritize and guarantee software quality by creating test plans, automating those tests, evaluating the results, and ensuring that defects are acted upon
• Communicate effectively with our users through written documentation as well as presentations

Requirements

• 2-6 years in a position with operational responsibilities, such as monitoring, maintaining, and deploying enterprise software
• Experience in software testing
• Fundamental understanding of web services, such as REST
• Demonstrated problem-solving skills in a complex backend-server stack
• Effective communication skills and ability to work with cross-functional teams
• Bachelor's degree in engineering, computer science and applications, math, GIS, geography, or related field
• Existing work authorization for India

Recommended Qualifications

• Master's degree in engineering, computer science and applications, math, GIS, geography, or related field
• Experience administering ArcGIS Enterprise
• Experience working directly on a software development team

The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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