Product Lead - Chatbots

Dear Candidate,

Greetings from AkzoNobel (Experts in the proud craft of making paints and coatings since 1792)

We are hiring for the role of Product Lead - Chatbots at Pune (Hybrid role), below are additional details as required.

Skills - Product Leadership, Solution Architecture, Chatbots, MS Azure, Kore.ai/Yellow.ai/Amelia/Moveworks/RASA etc.

Role Overview

We are looking for a Senior Technical & Platform Lead to take end-to-end ownership of an internal enterprise Conversational AI assistant.

The role combines technical leadership, platform ownership and delivery leadership. The candidate will be responsible for understanding new ideas and business requirements, shaping the roadmap, defining scalable solutions, leading the development team and ensuring successful delivery from intake through production and continuous improvement.

The role will also drive the ongoing evolution and transformation of the conversational AI platform as an enterprise assistant for search, support, automation and employee productivity.

Required Skills & Experience

• Around 7-8 years of Strong experience in software development, enterprise platforms, integrations, Conversational AI or automation solutions.
• Experience as a Technical Lead, Platform Lead or Senior Developer with end-to-end delivery ownership.
• Strong hands-on experience with REST APIs, backend development, JSON and enterprise integrations.
• Good understanding of solution architecture, authentication, OAuth 2.0, authorization and enterprise security.
• Experience with cloud platforms, preferably Microsoft Azure.
• Experience leading technical delivery across requirements, design, development, testing and production.
• Ability to translate business requirements into technically feasible solutions and delivery plans.
• Strong troubleshooting, stakeholder management and problem-solving skills.
• Experience mentoring and technically guiding developers.

Preferred Skills

• Experience with Moveworks / Agent Studio.
• Experience with enterprise Conversational AI or chatbot platforms.
• Agentic AI and workflow automation experience.
• Enterprise Search, RAG and knowledge-platform experience.
• Experience with ServiceNow, SAP, Microsoft Graph, SharePoint or similar enterprise applications.
• Azure Functions / App Services or Microsoft Power Platform experience.

Key Responsibilities

• Own the end-to-end technical delivery and evolution of the Conversational AI platform.
• Understand new ideas and requirements through the intake process and convert them into actionable initiatives.
• Work with stakeholders to prioritize requirements and contribute to roadmap planning.
• Lead initiatives from discovery and solution design through development, testing, go-live and post-production support.
• Lead and guide the development team to deliver against agreed priorities and timelines.
• Design scalable solutions for conversational AI, enterprise search, knowledge, workflow automation, approvals and self-service use cases.
• Lead complex integrations with enterprise systems through APIs and backend services.
• Review solution designs, integrations, APIs and code developed by the team.
• Establish reusable architecture patterns, engineering standards and development best practices.
• Own platform stability, technical debt, performance improvements and resolution of production issues.
• Identify opportunities to continuously improve and transform the platform using new AI and automation capabilities.
• Coordinate with internal IT, Security, Architecture and application teams to resolve technical dependencies.
• Track technical risks, delivery blockers and dependencies and drive them to closure.
• Mentor developers and strengthen technical ownership and capability within the team.

Key Competencies

• End-to-end ownership
• Technical leadership
• Delivery planning and execution
• Platform and product thinking
• Solution architecture
• Team leadership and mentoring
• Stakeholder management
• Continuous improvement and transformation
• Strong problem solving and accountability

What Success Looks Like

The successful candidate will become the technical and delivery owner of the Conversational AI platform, ensuring that ideas are converted into a clear roadmap, initiatives are delivered successfully, the development team operates effectively, and the platform continues to evolve as a scalable enterprise AI assistant.

Regards,

Team AkzoNobel