Product Manager (Artificial Intelligence)

• Hims & Hers is redefining wellness and healthcare with a fully integrated consumer, clinician, and pharmacy experience designed for the way patients want to be treated today
• We are hiring a Product Manager, AI to lead the next generation of AI-powered experiences across our patient experiences. You’ll drive the roadmap for how AI shows up in our consumer journeys - guidance, education, adherence, and ongoing health support
• This role sits at the intersection of consumer experience, messaging, and provider workflows, requiring someone who can apply AI capabilities towards delightful, trustworthy and high-impact product experiences
• You’ll work end-to-end: from shaping product vision and metrics, to partnering with engineering, data science, design, clinical, and operations to ship and iterate
• If you’re excited by building creative, AI products grounded in measurable health and business outcomes that make people feel better, this is the role for you
• Drive AI projects and roadmaps across key journeys on the patient and messaging experience from 0 -1 concepts to global scale
• Define clear problem statements, success metrics, and guardrails that balance user value, clinical safety, and business impact (engagement, adherence, LTV, provider throughput)
• Bridge patient and provider experiences, ensuring AI surfaces are coherent across patient interfaces, provider tools and internal workflows
• Partner with Engineering, Data, and Applied AI teams to turn model capabilities (LLMs, agents, retrieval, personalization systems) into delightful user experiences
• Design AI systems with safety and trust as first-class: align with Care Operations, Clinical, and Legal teams to define escalation rules, failure modes, and safeguards
• Drive experimentation and continuous learning, using A/B tests, cohort analysis, and qualitative research to refine experiences and tune models against real-world outcomes
• Champion grounding and truthfulness by integrating structured data, guidelines, and retrieval into AI flows, and by defining bar-raising evaluation standards for hallucination and safety
• Work with Operations and Support teams to understand edge cases, failure scenarios, and operational load, folding those insights back into product and system design
• Communicate clearly and crisply with executive stakeholders, surfacing tradeoffs, risks, and progress across a portfolio of AI initiatives

Benefits

• Generous PTO: Take the time you need, when you need it - including generous parental leave
• Full healthcare: High-coverage medical, dental & vision coverage for individuals and families
• Retirement planning: Take advantage of our 401(k) plan including contribution matching
• Work from anywhere: We are a remote-first company, so you can work from anywhere you like in the uS
• Robust compensation: We offer competitive salary bands and stock options
• Employee discount: Employees can take advantage of product discounts
• Utility stipend: A extra $75 each month to cover extra cell phone, internet, or data usage
• Spending accounts: Options for additional HSA and FSA plans to help toward healthcare costs- 3+ years of Consumer Product Management experience, with substantive experience building applied AI/ML-powered or data-intensive products
• Familiarity with LLM-based systems (prompting, evaluation, retrieval, tools/agents, reinforcement or feedback loops)
• Demonstrated ability to define and iterate on metrics, including user-level (activation, retention), system-level (goal completion, latency), and safety/quality metrics
• Excellent cross-functional communication and influence skills that builds trust across disciplines and seniority levels
• A track record of shipping high-quality consumer experiences that drive engagement, retention, and measurable business outcomes
• Strong product sense for consumer guided experiences (e.g., assistants, flows, onboarding, or habit-forming products) and how to keep them intuitive, simple and trustworthy
• Background in A/B testing, causal inference, or experimentation platforms for consumer-facing products
• Operate with radical accountability: own outcomes end-to-end
• If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match