Product Manager

该职位来源于猎聘 Job Description: As product manager, you will own the overall product and technology relationship for assigned clients with a “cradle to grave” approach (Pre Sales, Release planning, Implementation and on-going maintenance). This role is a hybrid, hands on position that requires a good mix of technical and business knowledge where a typical day will include a range of activities from attending client meetings to advocate Indegene’s products and technology services, to working with various development and implementation teams to ensure that planned Releases are delivering the business value expected by our customers.

Key Responsibilities: o Own overall product and technology relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction. o Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products. o Develop, prepare, and nurture customers for advocacy. o Work with clients to establish / define goals, or other key performance indicators and aid the customer in achieving their goals. o Prospecting, diagnosing customer needs, crafting of potential solution, establishing product value with customers and following up to ensure customer success. o Participation in RFPs in collaboration with the Business Development team and leading the product and technology aspects of client RFP and auditing processes. o Involved in the SOW drafting, review and approval process with the Business Development team to ensure product licensing, services, and support pricing meets product and technology operational budget and timeline. o Work with business development team to identify and/or develop upsell opportunities and responsible for “solution selling”. o Advocate customer needs/issues cross product and technology team. o Program manage account escalations. o Work with Product Management team to define new and existing product business requirements o Ensure Product release readiness by coordinating hand off from Product Development and management teams to our implementation teams o Coordinate the product launch with marketing, customer care and sales groups o Support and collaborate with all facets of the business Desired Skills and Experience The Ideal Candidate The successful candidate should have a proven track record in Software Product Management, Client facing Technical Product Management, Sales Engineering, Technical Account Management, and or previous Customer Success management experience with track record of increasing customer satisfaction, adoption and retention. Required Skill and Experience o 5+ years of relevant experience. o Understanding of Pharmaceutical Multi Channel Marketing (MCM) industry o Unparalleled attention to detail, multitasking and organizational capacity o Impeccable written and verbal communication skills. o Strong technical, process and problem solving proficiency o Demonstrated business acumen, and cross collaboration capabilities o Ability to set and deliver on priorities and deal with a degree of ambiguity o Exceptional interpersonal and communications capabilities o Display organizational and emotional intelligence o Eager to learn, adapt and perfect your work; you seek out help and put it to good use. o You want to help and serve our customers: They win, so you win. o This position may require travel to customer and non-customer sites Globally Other Skills o Prior experience in closing sales deals at the executive level a plus. o A solid grasp of project management basics o Proficient in Office software. o Experience developing SaaS product offerings o Computer Science or Engineering degree or equivalent work experience in a Digital domain. o Experience developing cloud based software solutions. o Business Analyst experience o Business process engineering experience You Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!