Product Manager

At U.S. Bancorp India, we're on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking an experienced Senior Product Manager with a strong background in digital transformation, Product Lifecycle Management (PLM), Go-to-Market (GTM) strategy, and stakeholder management. The ideal candidate will possess deep expertise in Salesforce Service Cloud, Unified Cloud, and Data Cloud/Data 360, along with exceptional product management skills and hands-on experience with Atlassian tools (Jira, Confluence, etc.).

This role requires a strategic product leader who can collaborate across business, engineering, design, and operations teams to deliver scalable, innovative, and customer-centric solutions. The candidate should be comfortable driving product roadmaps, managing backlogs, defining requirements, and translating business objectives into successful product outcomes.

Key Responsibilities

• Define and execute product vision, strategy, and roadmap aligned with organizational goals.

• Drive product lifecycle management from ideation through launch and continuous improvement.

• Lead business case development, market analysis, and product prioritization decisions.

• Identify opportunities for transformation initiatives that improve learner/customer experiences and business outcomes.

• Support product portfolio planning and roadmap execution across multiple teams.

• Collaborate closely with engineering, architecture, design, and operations teams to deliver scalable and extensible software solutions.

• Translate business requirements, user needs, and technology capabilities into detailed product specifications, epics, features, and user stories.

• Define objective requirements, measurable success criteria, and acceptance criteria for development and QA teams.

• Ensure timely delivery of product features while maintaining product quality and business value.

• Drive Agile product management practices and serve as Product Owner where required.

• Own and manage product backlogs using Jira and Confluence.

• Prioritize features, technical debt reduction, platform resiliency improvements, and enhancement requests.

• Facilitate Agile ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.

• Monitor and report product performance metrics and adoption trends.

• Partner with business stakeholders, engineering, design, operations, and leadership teams to align priorities and objectives.

• Effectively communicate product strategy, roadmaps, progress, risks, and outcomes to executives and stakeholders.

• Manage competing priorities while balancing customer needs, business objectives, and technical constraints.

• Build strong relationships across internal and external stakeholder groups.

• Evaluate external partnerships, vendor solutions, and licensing opportunities.

• Conduct competitive analysis and maintain deep market awareness.

• Lead beta programs, pilot initiatives, and customer validation activities to gather feedback and optimize product offerings.

Required Qualifications

• Bachelor''s degree in Business, Computer Science, Information Systems, Engineering, or related field.

• 10+ years of experience in Product Management, Product Ownership, Solutions Architecture, or related roles.

• Strong experience with Atlassian products including: Jira, Confluence, Agile project management tools.

• Minimum 2-3 years of hands-on experience within the Salesforce ecosystem as a Product Manager. (Salesforce Service Cloud, Salesforce Data Cloud / Data 360, Unified Cloud platforms, Customer Service Transformation solutions, CRM and Customer Experience platforms)

• Experience working in large-scale enterprise transformation programs.

• Experience integrating Salesforce platforms with enterprise systems.

• Knowledge of customer data platforms (CDP), analytics, and cloud-based architectures.

• Salesforce certifications are highly desirable.

Technical Fluency

• Ability to understand, discuss, and challenge architectural designs, technical trade-offs, and solution approaches.

• Strong understanding of software development lifecycle (SDLC), cloud platforms, integration patterns, APIs, and data architecture.

• Strong analytical thinking and decision-making skills. Ability to assess risks, dependencies, and business impacts effectively.

• Data-driven approach to product performance measurement and continuous improvement.

Work Mode: 5 Days in Office

Shift Timing: 11 AM to 8 PM

Location: Chennai

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. - https://careers.usbank.com/global/en/disability-accommodations-for-applicants

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.