Product Manager

Who you are

• Bachelor's degree or foreign equivalent in Computer Science, Engineering, or a related field; and 3 years of experience in product management, program management, or a related occupation
• The experience must include:
• Working in a technical environment with a broad, cross functional team
• Analyzing complex, large-scale data sets and making decisions based on data
• Gathering requirements across diverse areas and users
• Leading and supporting validation and verification of product features; and
• Utilizing MS SQL and Tableau to build dashboards
• All applicants must meet all the above listed requirements

What the job involves

• Multiple Positions Available:
• 1. Define and own the worldwide product vision, strategy, and multi-year roadmap for Business Prime retention and churn reduction; establish KPIs and goals centered on improving
• Member retention across global markets
• 2. Own risk messaging and targeted retention intervention strategy across multiple onsite and outbound channels globally; synthesize customer research and voice of customer insights to
• Define go-to-market approach and validate product decisions through experimentation
• 3. Own cancellation and membership life cycle journeys; design and test in-product messaging and experiences that reduce involuntary and voluntary member loss across global markets
• 4. Collaborate cross-functionally with Product, UX, Engineering, Marketing, Legal, Finance, and Sates teams to author requirement documents, prioritize initiatives, align stakeholders on
• Tradeoffs, and drive launch readiness for retention initiatives across global markets
• 5. Partner with Sates to develop and execute churn prevention strategies for high-value and enterprise customers globally; own Sales enablement strategy including playbooks and
• Success metrics for Sales-led retention programs
• 6. Own retention and churn metrics across the member lifecycle; conduct deep dives using SQL and apply data-driven decision making to identify churn reduction opportunities and
• Present findings to senior leadership
• 7. Lead adoption of existing Amazon Prime technology infrastructure to scale Business Prime retention capabilities, reduce duplicative engineering efforts, and streamline churn risk
• Operations worldwide
• 8. Partner with Science and data teams to define product requirements for generating predictive churn risk signals to enable proactive intervention and churn prevention
• (40 hours / week, 8:00am-5:00pm,