Product Manager

Job Summary

The Product Manager will drive product development and manage the entire product life cycle for CallHippos VoIP telephony platform, with a strong emphasis on using AI tools (Claude, ChatGPT, and similar) to accelerate market research, competitor analysis, and requirement definition. This role requires a strategic thinker who can combine product management fundamentals with hands-on AI fluency to make faster, better-informed decisions.

Responsibilities

• Drive product development from concept to launch, ensuring alignment with business goals.
• Use AI tools (Claude, ChatGPT, Perplexity, etc.) to conduct market research, synthesize customer needs, and surface emerging trends in VoIP, telephony, and SaaS communication.
• Perform structured competitor analysis with AI assistance - benchmarking features, pricing, positioning, and messaging - before defining product requirements.
• Draft, refine, and pressure-test product requirement documents (PRDs), user stories, and specs using AI, while applying human judgment to validate output.
• Develop and maintain product roadmaps, ensuring timely delivery of features.
• Collaborate with engineering, design, and marketing teams to define product specifications.
• Use AI to analyze user feedback, support tickets, and product usage data at scale to identify pain points and opportunities.
• Manage product pricing and positioning strategies to maximize market share and profitability.
• Oversee product testing and QA processes to ensure product excellence.
• Monitor product performance and continuously feed insights back into the roadmap.
• Build and document repeatable AI-assisted workflows and prompt templates the wider team can reuse.

Qualifications and Requirements

• 4-7 years of experience in product management or a related field.
• Proven track record of driving product development and managing the product life cycle.
• Hands-on experience using AI tools (Claude, ChatGPT, or equivalent) for research, analysis, writing, or workflow automation.
• Strong knowledge of product planning, testing, and delivery management.
• Ability to write effective prompts and critically evaluate AI output for accuracy and bias.
• Excellent communication and interpersonal skills.
• Experience in SaaS, VoIP, telecom, or B2B software is a plus.

Key Competencies

• Strategic thinking and problem-solving skills.
• AI literacy - knowing when and how to apply AI tools, and when human judgment must override them.
• Strong analytical skills and attention to detail.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability and eagerness to learn in a fast-paced, AI-augmented environment.

Performance Expectations

The successful candidate will meet product delivery timelines, achieve product performance metrics, demonstrate measurable efficiency gains from AI-assisted research and analysis, and contribute to overall business growth through effective product management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.