Product Manager

RADIUS is an AI-powered Omnichannel Interaction System (OIS) that unifies every customer touchpoints into a single intelligent platform. It empowers enterprises to manage customer interactions seamlessly, ensuring context continuity, faster resolutions, and superior customer experiences.

Developed by VIS Networks, a technology-driven company committed to transforming customer engagement, RADIUS combines innovation, scalability, and automation to help businesses deliver connected, data-driven, and future-ready CX.

Role Overview

We are looking for an experienced Product Manager to lead end-to-end product strategy and execution for core RADIUS platform capabilities. This role demands strong ownership across product discovery, roadmap planning, delivery, and adoption, with a deep understanding of enterprise CX workflows, AI-driven automation, and omnichannel platforms. You will work closely with engineering, design, sales, customer success, and leadership to build scalable, market-leading CX solutions.

Key Responsibilities

• Own and drive the product vision, roadmap, and execution for key RADIUS modules.
• Translate business goals, customer needs, and market trends into clear product strategy and priorities.
• Define success metrics, OKRs, and measurable outcomes for product initiatives.
• Conduct customer discovery, stakeholder interviews, and feedback analysis across enterprise clients.
• Partner with Product Marketing to shape value propositions and go-to-market narratives.
• Write clear PRDs, user stories, acceptance criteria, and functional specifications.
• Lead backlog prioritization using frameworks like RICE, MoSCoW, or OKRs.
• Collaborate with Engineering and Design to ensure timely, high-quality delivery.
• Drive AI-led initiatives to bring enhancement to the product.
• Drive initiatives to build and scale data analytics and business intelligence features that deliver actionable insights for product, operations, and leadership.
• Leverage data analytics, product insights, and customer metrics to drive product decisions, prioritize roadmap initiatives, and continuously improve platform adoption and performance.
• Ensure product decisions balance usability, scalability, security, and compliance.
• Work closely with architects to support extensible APIs and integrations.
• Act as the single point of accountability between business, tech, and customers.
• Mentor junior PMs and contribute to building a strong product culture.

Requirement

• 8+ years of experience in product management, with experience in B2B SaaS or platform products.
• Proven ability to own products from discovery to launch and scale.
• Excellent documentation, communication, and stakeholder management skills.
• Hands-on experience with tools like JIRA, Confluence, Figma, Miro, or similar.
• Exposure to contact center platforms is a plus.
• Understanding of data privacy, compliance, and enterprise security requirements.
• Prior experience mentoring PMs or leading cross-functional initiatives.

Why Join RADIUS

• Build next-generation AI-powered CX platforms used by global enterprises.
• High ownership role with real impact on product direction and business growth.
• Work with a fast-moving, product-first leadership team.

Ready to build impactful products and grow with a fast-scaling CX platform Apply today.

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