Product Manager

• We’re looking for a Product Manager to lead initiatives at the intersection of data analytics and AI.
• In this role, you’ll help define and drive roadmap priorities for systems that process, classify, and visualize large-scale user feedback using technologies like LLMs, retrieval-augmented generation (RAG), and agentic frameworks.
• You’ll collaborate closely with engineers, designers, and go-to-market partners to ship impactful features that help companies extract value from unstructured data and improve product quality at scale.This is a high-impact role for someone who thrives in technical, fast-moving environments and enjoys blending data, product intuition, and user empathy
• Drive the roadmap and execution for AI-powered feedback analytics as a key member of the product team
• Collaborate with engineering and design to deliver insights that are tailored to the needs of different customer personas — from product managers to executives — and integrated into their workflows
• Define and track key product metrics — including insight clarity, relevance for customer roles, engagement with dashboards, and overall impact on decision-making
• Work cross-functionally to deliver customer value from ingestion to visualization and storytelling
• Engage directly with customers — including product and support leaders at top tech companies — to gather feedback, present insights, and shape solutions

Benefits

• Flexible/unlimited vacation
• Medical coverage through BlueSheild and Kaiser
• Dental and Vision coverage through Beam
• 401(k) Plan
• Life insurance
• FSA and Dependent Care FSA Plans
• $50/month internet/cell phone/equipment reimbursement
• Generous leave policies
• Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
• Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
• Continuing education reimbursement
• Stock Options
• Snacks and dog friendly office environment- Experience conducting competitive analysis and market research to inform product direction and differentiation
• 4+ years of product management experience, ideally in B2B SaaS or AI/data-focused products
• A customer-first mindset with experience in high-touch, customer-facing roles
• Working knowledge of SQL and comfort exploring data to inform decisions
• Proven ability to lead cross-functional work and prioritize under ambiguity
• Hands-on experience working with ML/AI technologies, including LLMs, RAG systems, or agentic frameworks
• Familiarity with user engagement or behavioral analytics
• Strong presentation and storytelling skills — able to clearly communicate insights to both technical teams and customer executives
• Shipped features that analyze unstructured data (e.g., user reviews, tickets, call transcripts)
• Background in customer success, product operations, or support tooling
• Experience building dashboards or working with data visualization tools (e.g., Looker, Retool, Tableau)