Product Manager

Who you are

• Our ideal candidate is a mission-driven, motivated multi-tasker who finds fulfillment in doing work that has real impact
• Command a high bar for product experiences and leverage patient-centered design principles to guide your decision-making
• Analytical mindset with demonstrated ability to use data to drive product decisions and measure success
• Self-starter who proactively identifies opportunities to improve the product and user experience
• Excellent communication and leadership skills, with the ability to bridge conversation across external clients, internal stakeholders, and engineering
• 3-5 years of product management experience
• Proven results moving conversion or retention metrics
• Strong analytics fluency
• Experience bringing AI-driven capabilities into consumer-facing product experiences preferred
• Knowledge of and experience managing CRM tools, like HubSpot or Customer.io, and AI voice calling tools like Bland.ai

What the job involves

• Ash is seeking a Product Manager, Member Engagement to join our Platform team. In this role, you'll own the member engagement product roadmap including email, SMS, and AI-powered voice outreach from channel logic and configuration to performance measurement and iteration
• You'll collaborate with product managers, engineers, and the marketing team to deliver high-quality member engagement content. This role is foundational as outreach is the first and often only chance to reach members who've been missed by traditional care
• The work you do here turns a mailed kit into a completed test, and a completed test into a closed gap in care, directly impacting health outcomes for hundreds of thousands of members
• Configure and manage client campaigns in Customer.io, including audience segmentation, trigger logic, message sequencing, and A/B testing across outreach touchpoints
• Dive into engagement data to identify drop-off points, surface opportunities for further targeting, and build the case for roadmap investments that improve program performance
• Drive experimentation where applicable to increase member engagement rates
• Work alongside Senior Product Manager and Platform engineering team to ship improvements to the member engagement engine
• Collaborate with the marketing team to refine message content, tone, and timing for diverse member populations to drive action in the home
• Serve as the internal expert on how our notification and outreach systems work, educating Client Delivery, Sales, and Operations on capabilities and constraints

Benefits

• Employer Paid Healthcare
• An Inclusive & Friendly Work Culture
• Commuter Benefits
• Open Vacation Policy