Product Manager

Product Manager

Role Summary

The Product Manager is responsible for translating business objectives into clear product and experience requirements to deliver customer-centric digital experiences. Acting as the bridge between Business and Product teams, this role partners closely with Business Owners, Product Owners, UX, and QA throughout the product lifecycle to ensure business needs are clearly defined, validated, and successfully adopted.

The Product Manager owns business requirements, leads User Acceptance Testing (UAT), and drives business readiness and change management to ensure smooth rollout of new features with minimal impact to business operations.

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Key Responsibilities

1. Business Requirement Management

• Partner with Business Owners and key stakeholders to understand business objectives, operational needs, and customer pain points. Translate business needs into clear business, functional, and experience requirements.
• Define business processes, customer journeys, business rules, and success criteria for new initiatives.
• Ensure requirements are complete, aligned across stakeholders, and ready for Product Owner and development teams.
• Evaluate business impact, dependencies, and operational implications of proposed features.

2. User Acceptance Testing (UAT)

• Develop and lead end-to-end UAT planning, including test scenarios, business acceptance criteria, timeline, and resource coordination.
• Coordinate business users throughout the testing cycle to ensure comprehensive validation of business scenarios.
• Facilitate issue prioritization and resolution with QA and Product teams.

3. Business Change Management & Launch Readiness

• Lead business readiness activities for new feature launches and platform enhancements.
• Develop business cutover plans for initiatives impacting Business-as-Usual (BAU) operations.
• Prepare and communicate business process changes, operational guidelines, FAQs, and launch communications.

4. Continuous Improvement

• Gather feedback from business users and customers to identify opportunities for enhancement.
• Monitor feature adoption, operational effectiveness, and business outcomes after launch.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Systems, Engineering, or a related field.
• 4–6 years of experience in Product Management, Business Analysis, Digital Product, Project Management, or E-commerce.
• Experience gathering and documenting business requirements for digital products or platforms.
• Hands-on experience leading User Acceptance Testing (UAT) and coordinating business validation.
• Experience managing business readiness, operational rollout, or change management.
• Strong stakeholder management and facilitation skills.
• Excellent communication, analytical thinking, and problem-solving abilities.
• Experience working in Agile product development environments.

Preferred

• Experience in e-commerce, retail, omnichannel, or digital platforms.
• Familiarity with Jira, Confluence, Figma, or similar collaboration tools.
• Understanding of customer journey mapping, UX principles, and digital analytics.