Product Manager

Who you are

• Technical depth. You can hold your own with engineers on systems design, architecture, and scaling tradeoffs, and turn those discussions into clear product decisions. You've shipped real product in a technical domain (data platforms, events, distributed systems, identity, or cross-product platforms)
• Customer obsession. You get close enough to customers to separate what they really need from what they ask for, and you have the conviction to build for the need, even in front of large enterprise customers and in live deals
• Outcome mindset. You judge your work by the result it drove, not the amount you shipped
• Clear communication. You write clearly and have an ability to synthesize many moving parts into something engineers, customers, and execs can all act on
• Fast ramp. You've shown a history of picking up new concepts and new domains quickly and getting to real depth, and you lean into AI when you need to learn and ramp even faster

What the job involves

• You'll own our real-time products within Customer Data Infrastructure. This team is focused on capturing user behavior as it happens and enabling our customers to act on it in the moment. You'll be driving product decisions across an early but maturing, technically demanding suite that already powers some of our largest enterprise deployments:
• Events: the event collection pipeline, SDKs, and tooling to get live customer data flowing reliably at scale
• Real-Time Evaluation: the systems to power sub-second computation of user traits and audience membership, layering event stream data on top of historical warehouse data for a complete, unlimited real-time CDP
• Personalization API: the low-latency APIs that serve unified customer data to live experiences in milliseconds
• You'll drive roadmap and execution across the Real-Time suite: building specs and turning them into shipped product, partnering closely with engineering on architecture and scaling decisions, and representing the suite in front of some of the world's largest brands. You'll own the competitive research and customer evidence for the area, and shape the strategy and positioning for real-time across Hightouch
• At Hightouch, you'll be joining a world-class Product team that doesn't just talk about innovation. We live and breathe it. We're the team that invented Reverse ETL and pioneered the Composable architecture, fundamentally transforming the CDP landscape, and as we've evolved into a multi-product powerhouse, we've maintained a lean, high-impact Product team where each PM is a true owner, independently driving their product area to deliver direct business impact

The application process

• Recruiter Screen [30m]: Intro call to get to know each other and check for mutual fit
• Hiring Manager Interview [30m]: A conversation about past experience and how you operate
• Technical Design Interview [90m]: Given a complex real-time customer requirement, you'll work through how you'd design the system and the product around it
• Case Study Interview [90m]: A two-part problem-solving session
• GTM Interview [30m]: How you partner with go-to-market counterparts and support pipeline

Benefits

• Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
• Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
• Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
• Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
• Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
• Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
• Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home