Product Manager

Who you are

• 10 or more years of product experience, including leadership of an AI, ML, or automation product with real production usage and commercial accountability for its results
• Domain experience in mortgage, home equity, or consumer lending operations, with fluency in the loan lifecycle to be credible with lending executives
• Strong instinct for agent and LLM product design: evaluation, prompt and tool design, human-in-the-loop patterns, and knowing when a workflow is ready for autonomy
• Comfort operating in a domain with high accuracy and compliance requirements, and designing products that earn trust from risk and operations stakeholders
• A builder's posture: you prototype, you get into the data, and you use AI tools daily in your own work
• Experience working directly with enterprise customers in discovery and pilots, and turning individual customer wins into repeatable products
• Crisp written and verbal communication, with the ability to present to executives and customer leadership
• Engineering background or a technical path into product, with credibility partnering with AI engineering teams
• Experience in a forward-deployed engineering or solutions model
• Familiarity with underwriting, income and asset verification, or loan quality processes

What the job involves

• Autopilot is Blend's AI agent product for mortgage and lending operations
• It works inside the lending workflow to take on the repetitive, high-volume tasks that drive cycle time, starting with in-product automation and extending toward deeper capabilities such as pre-underwriting
• Autopilot is one of Blend's most important bets, with direct executive sponsorship and active co-development with some of the largest lenders in the country
• We are hiring a Head of Product to own Autopilot as a business
• You will define what the agents do, how their performance is measured, and how capabilities proven with individual customers become productized offerings that every customer can adopt
• You will work hand in hand with our AI engineering team, our forward-deployed teams working directly with customers, and our go-to-market organization
• You will report to our Head of Product, with direct exposure to the CEO and executive leadership
• Own the in-product Autopilot roadmap, prioritizing agent capabilities by their measurable impact on loan cycle time, cost per loan, and operations team productivity
• Own Autopilot's commercial model: pricing and packaging across in-product, MCP, and solution-delivery offerings, and adoption at live customers so purchased capability becomes transacted volume
• Turn learnings from forward-deployed customer engagements into generalized, productized capabilities, deciding what graduates from custom build to core product
• Define the evaluation and quality framework for agent behavior: accuracy, guardrails, human-in-the-loop review, and auditability appropriate for regulated lending workflows
• Partner with AI engineering on model, tooling, and harness decisions, and translate technical capability into a roadmap with clear customer outcomes
• Work directly with design partner customers in discovery, pilot design, and rollout, and build the feedback loop from live production usage back into the roadmap
• Define Autopilot's measurement and reporting story so customers can see the value the agents deliver, and so Blend can price and package with confidence
• Support go-to-market with positioning input, demo narratives, and roadmap content for customer advisory board and executive audiences

Benefits

• Comprehensive health benefits
• Wellness program that covers a variety of activities, gym memberships, and more
• Partnerships to support all of life’s milestones: Origin Financial Wellness, Compsych Employee Assistance Program, RocketLawyer Legal Plan, and more
• Various leave programs including 16 weeks of paid parental leave with no tenure requirement
• Thoughtful, regular performance reviews
• Support for workshops and lectures to develop your craft
• Meaningful equity and 401(k) plan
• “Employee-first” environment, where most employees can work wherever they choose
• Flexible work schedule
• Open vacation policy