Product Manager

Who you are

• 3+ years as a PM in CX, ecommerce, helpdesk or AI automation
• Technical fluency: you can explain how webhooks, OAuth and integrations work and have made product decisions around them
• AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them
• Strong Signal: Not dealbreakers, but what separates a good hire from a great one:
• You've run structured experiments or A/B tests and can say what the data did and didn't tell you
• You've built dashboards or visibility features people actually relied on
• You're confident with customers: you've sat in on calls, run demos, and know what end users really complain about
• You act like the CEO of your product area: strong opinions, and a habit of building and talking to customers without being asked
• Engineering background, or you've shipped production code yourself

What the job involves

• We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do
• We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock
• If you want to set the bar rather than follow one, keep reading
• Siena needs a PM to own the core of our agent platform, the systems that decide what our agents can do, how well they perform, and how customers can see that performance for themselves
• You'll set the roadmap for where the platform's capabilities expand next, build the measurement and testing that make it better over time, and make sure customers always have clear, real visibility into what's happening
• You're a strong problem solver first, and you've been a Product Manager in CX, ecommerce, helpdesk, or AI automation
• Own the core agent platform end to end, defining what it can do today and where that expands next
• Build and ship the evaluation, testing, and monitoring systems that make agent performance measurably better over time
• Give customers real-time visibility into what the platform is doing and why, so trust compounds
• Design and run journey-level A/B tests across agent flows, and use the results to decide what ships next
• Own onboarding so customers reach full platform value quickly, own onboarding and keep compressing the path to full platform value
• Run full launch cycles for platform features: internal testing, early access, GA, with customer enablement through webinars, docs, and training
• Demo platform wins to customers directly and co-sell alongside sales
• Work forward deployed: sit with customers, scope live, ship the improvement

Benefits

• 🏠 The flexibility to work from anywhere
• 🌞 Flexible working hours
• 💸 Stock options
• 🌴 Unlimited PTO (minimum of 15 days off per year)
• 📖 Growth stipend