Product Manager

Key Responsibilities

• Own the product roadmap for assigned Hatio products
• Gather and analyse requirements from customers, sales and implementation teams, including site visits to warehouses and operations
• Write PRDs, user stories and acceptance criteria for engineering
• Prioritise the backlog and lead sprint planning and release planning with engineering
• Work with the Product Designer on user flows, wireframes and usability testing
• Support Sales and Solutioning with demos, fit-gap analysis and client requirement reviews
• Decide which client requests become standard features and which stay as custom work
• Define and track product KPIs such as adoption, feature usage, support ticket volume and implementation time
• Prepare release notes and train Customer Success and Implementation teams on new features

Must-Have

• Degree in Computer Science, Engineering, Supply Chain, Business or a related field
• At least 3 years in product management, business analysis or solution consulting for software products
• Proven ability to write clear requirements and user stories
• Hands-on experience with Agile/Scrum delivery
• Strong analytical skills (Excel required)
• Excellent written and spoken English
• Willing to travel to client sites when needed

Preferences (Nice-to-Have)

• Experience with B2B SaaS or enterprise software
• Domain knowledge of WMS, OMS, TMS, ERP, logistics or warehouse operations
• Basic SQL or data analysis skills
• Familiarity with Jira, ClickUp, Figma and Confluence or Notion
• Exposure to AI or automation products
• Bahasa Malaysia and/or Mandarin, for client communication