Product Manager

Harvey Nash USA is hiring a Product Manager to support a global leader in the payments technology industry.

Job Title: Manager, Product Management

Location: Hybrid – O'Fallon, MO

Duration: 12+ Month Contract (Strong possibility of extension)

Job Overview

The Manager, Product Management will drive improvements to the customer onboarding experience for Cross-Border Services. This role will focus on business analysis, process optimization, and product enhancements to simplify onboarding workflows, improve customer experience, and support scalable global product adoption.

Day-to-Day

Analyze existing customer onboarding processes and identify pain points, bottlenecks, and opportunities for improvement.

Gather customer feedback and collaborate with Product, Operations, Engineering, Compliance, and regional teams to recommend product enhancements.

Evaluate the onboarding application and identify opportunities to improve usability, workflows, and operational efficiency.

Develop and refine business requirements, process maps, user stories, and recommendations for future-state processes.

Support user acceptance testing (UAT), product releases, and customer onboarding through the application.

Identify opportunities for automation, process re-engineering, and reduced onboarding turnaround time.

Coordinate customer migration from legacy systems to the new onboarding platform.

Analyze deployment outcomes and collaborate with regional teams to develop best practices and scalable onboarding processes.

Nice-to-Have

Experience in digital payments, cross-border payments, banking, or financial services.

Exposure to UI/UX design, wireframing, usability testing, or customer journey optimization.

Experience with product launches, global deployments, and regional stakeholder management.

Knowledge of process improvement methodologies, such as Lean or Six Sigma.

Experience with workflow automation, operational analytics, and continuous improvement initiatives.

Education Requirement

Bachelor's degree or equivalent relevant experience required.

Advanced degree or relevant professional certifications preferred.

Ideal Background

At least 5 years of relevant experience in Product Management, Business Analysis, Product Operations, or Business Process Improvement.

Strong experience in business analysis, process mapping, process re-engineering, and workflow optimization.

Ability to translate customer and business needs into actionable product enhancements and process improvements.

Experience collaborating with cross-functional teams to improve digital products and customer experiences.

Strong analytical, problem-solving, communication, and stakeholder management skills.

A customer-focused, self-driven professional who can manage competing priorities and recommend practical, scalable solutions.

A reasonable, good faith estimate of the hourly range for this position is $40–$50/hour on W2.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.