Product Manager (Community Support)

• Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts
• They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research
• They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on
• You will be part of the team responsible for product roadmaps and launches at Airbnb
• You will drive specific features that are part of every launch and determine how they are communicated to the external world
• You are responsible for the success of Airbnb products throughout their life cycle — from concept to release
• And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb
• We are seeking a Product Manager to join our Community Support team
• You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service
• Develop and maintain a product vision, strategy, and roadmap for differentiated service
• Synthesize feedback and translate it into product features
• Develop a public facing messaging and narrative
• Align product teams and cross functional partners
• Make judgements and prioritization decisions that are in the best interests of our users
• Efficiently execute to ship products and deliver impact for our business and users

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit- Enjoy doing individual contributor product management work and staying in the details
• Bachelor’s degree or equivalent combination of education and progressive experience
• Experience working on consumer products with a financial component
• Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform
• A strong ability to effectively use data and perform business analysis to support product strategy/decisions
• Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment
• Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life
• 8+ years of product management experience
• Experience creating product messaging and delivering to customers and the media
• Excited to drive execution across teams in a fast-paced environment
• Demonstrated track record of product leadership in a cross functional environment
• Built and scaled global consumer products and ecosystems that people love
• Demonstrated inbound and subject matter expertise