Product Manager (Subscriptions)

• We are looking for a Product Manager to work in our Subscriptions team
• This team is responsible for all of our subscriptions products, including Extra, Perks and Max!
• The number of subscribers has grown substantially over the last few years, and we’re now looking to scale and accelerate through new vectors of growth, that role will be key to drive that
• As a Product Manager for Subscriptions, you’ll ensure that we continue to meet and exceed the needs and expectations of our subscribers, delivering more value to them and driving continued engagement
• Build a deep understanding of customer needs, behaviours and pain points
• Work closely with data and user research to identify areas of opportunities, including in various markets
• Define clear problems to solve, prioritise effectively, and focus on the opportunities with the highest potential impact
• Partner with engineering, design, research, data, and marketing to shape and deliver product improvements, new value propositions and changes
• Collaborate with other Subscriptions squad to deliver a strong customer experience
• Track performance against goals and use data to understand what is and isn’t working

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we’ll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family-forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle-to-Work Scheme- You get people inspired by the product vision and you share the right context with the right people at the right time
• You care about delivering meaningful customer and business outcomes, not just shipping feature
• You’ve shipped high-quality digital products in a fast-moving environment. Even better if you have experience in subscriptions based businesses or expansion focused roles
• You can work effectively with a diverse range of people and working styles - spanning engineering, design, data, user research, marketing, legal and compliance - to get stuff done
• You’re excited by experimentation, and have strong instincts for how to learn quickly
• You’re highly customer-focused and know how to turn insight into practical product changes
• Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!
• You work well with a wide range of partners and disciplines to get things done
• You enjoy working across discovery and delivery, from understanding problems to testing solutions in market
• You’re excited by what we’re doing at Monzo
• You’re able to work autonomously and make progress in ambiguous spaces
• You’re data-driven, and enthusiastic about metrics. You have a proven track record of making an impact through experimentation and optimization. You’re comfortable using both data and research to identify opportunities and make decisions- The application journey has 3 key steps:
• Recruiter Call (30 minutes)
• Initial Call (45 minutes) with the hiring manager
• Final Loop (2 hours 45) consisting of x 3 interviews consisting of a Project Walkthrough, Case Study and Leadership interview
• Our average process takes around 5-6 weeks but we will always work around your availability
• We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
• If you’re successful in applying for this role, we’ll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated