Product Manager (Value Added Services) (Mobile Device Lifecycle)

Role and responsibilities:

Reporting to the GCSO, this role is to take the lead and work closely the relevant stakeholders in the company across the region, and with related external vendors and service providers to design, develop and deploy via a BOT (built-operate-transfer) methodology for new, innovative and strong value proposition products and services related to the smartphone/device & telecommunications lifecycle industry.

• These products and services are catered for the consumer and enterprise segment, and can be made available to customers via online, retail and enterprise sales and distribution networks.

• Such products and services would be relatable and synergistic to smartphone/devices Extended Warranty/ Insurances, Cyber Security, MVNO, MDM, financing related services, Accessories, Repair, and related In-house technology built licencing service solutions plus others.

• Would be responsible for strong project management and meeting committed deadlines

• Would be responsible for assessing and recommending market proposition value viability, its related profitability & business opportunity, whilst also addressing all related and potential risk factors.

• Ensuring all relevant approvals are secured before any agreements signed, or launching to market

• Working closely with the retail management, and account partner management on launches, training, and sales performance KPIs

• Ensuring all operational, IT related, commercial/finance and legal requirements are signed off before going to market

• Coordinate on marketing collaterals and GTM planning with the relevant stakeholders before any launchings

• Monitor, audit and report on financial performance of post launch of all products and or services that were developed by your department

• Continuously monitor market trends, competitor offerings, and emerging technologies to propose innovative VAS solutions that enhance company competitiveness.

• Act as the central coordinator between product, operations, finance, legal, IT, marketing, and sales teams to ensure alignment and execution.

• Track and report on product KPIs, profitability, and customer adoption post-launch; recommend improvements or adjustments.

• Encourage adoption of new tools (e.g., AI, automation) to streamline processes, reduce workload, and improve efficiency in product development and market analysis.