Product Operations Associate

This is a remote position.

Company: SOLO Network (SPARKPLUS Technologies)

Role: Product Operations Associate

Salary: ₹15,000 – ₹18,000 per month

About SOLO Network

SOLO Network is a skills-first credentialing platform enabling institutions, employers, and learners to build verifiable skill pathways through badges and structured learning journeys.

The platform bridges learning and real-world outcomes by aligning credentials with career progression.

Job Description:

This role operates across both B2B (institutions, employers) and B2C (learners) sides of the platform.

As a Product Operations Associate, you will help design and implement badge strategies for organizations while ensuring learners are effectively engaged and progressing through structured skill pathways.

The role requires ecosystem thinking — understanding how institutional goals, employer requirements, and learner journeys connect to drive measurable outcomes.

Key Responsibilities

B2B – Client Onboarding & Strategy

* Support onboarding of institutions and employers onto SOLO Network

* Design badge and credential strategies aligned with workforce or learning objectives

* Structure programs into clear skill pathways and career tracks

B2C – Learner Journey Design

* Map learning programs into engaging, outcome-driven learner journeys

* Ensure badges reflect real skill progression and career milestones

* Improve learner experience across onboarding, progression, and completion

Feature Enablement & Adoption

* Recommend platform features based on client use cases

* Guide clients in implementing badges, pathways, and engagement mechanisms

* Act as a translator between product capabilities and real-world use cases

Engagement & Performance Monitoring

* Track both client-level and learner-level engagement

* Identify drop-offs in learner journeys and adoption gaps in clients

* Suggest improvements to increase completion rates and platform usage

Outcome & Impact Tracking

* Help define success metrics across institutions and learners

* Ensure learning translates into credentials and credentials into outcomes

* Support reporting and insights for continuous improvement

Requirements

Requirements

* Strong structured thinking and problem-solving mindset

* Ability to understand both business needs (B2B) and user experience (B2C)

* Good communication skills with the ability to explain concepts clearly to different stakeholders

* Interest in EdTech, skill development, or workforce ecosystems

* Comfortable working with data, dashboards, and basic analytics

* Proactive attitude with an ownership mindset

Benefits

Benefits

* Hands-on experience in building and scaling a two-sided platform

* Exposure to credentialing systems, skill frameworks, and workforce transformation

* Direct involvement in client strategy, product adoption, and learner engagement

* Opportunity to work closely with founders and contribute to core platform growth

* Real experience in understanding how learning connects to career outcomes