Product Operations

Who you are

• Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study
• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
• Self-directed: comfortable working independently during your shift without constant oversight
• Interested in AI: curious about AI tools and use them to make your work faster and better
• Adaptable: comfortable in a fast-paced, high-growth startup environment
• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What the job involves

• We're looking for a reliable, detail-oriented operations contractor based in Los Angeles to own account provisioning during Australian business hours (8am-4pm AEDT)
• This is an ongoing role with no fixed end date - we're building long-term coverage, not filling a temporary gap
• The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in
• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
• Fix and resolve flagged account issues as they come in
• Monitor the provisioning-issues channel during your shift and escalate appropriately
• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
• Hand off cleanly to the core hours team at the end of your shift

Benefits

• Premium healthcare and wellness benefits - plans with zero cost to the employee
• Unlimited PTO
• Pre-tax commuter benefits
• 401k Plan
• Surprise Wednesday Breakfasts
• Monthly Company Events
• Fully Stocked Fridge - Drinks & Snacks
• Stock Options