Product Operations

Who you are

• 10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company
• Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors — and comfort when the format doesn't fit the vendor's assumptions
• Fluency with data: strong spreadsheet skills at minimum, SQL and scripting a real advantage, and the judgment to know when a number looks wrong
• Experience sitting in on sales calls to answer technical questions and scope feasibility on custom or unfamiliar formats in real time
• The range to debug a delivery discrepancy with an agency in the morning and spec an internal tool with an engineer in the afternoon
• An operator's instinct for process: you build systems that scale without over-engineering before there's volume to justify it
• Familiarity with how creator sponsorships are sold, delivered, and measured is a plus
• Experience with APIs, workflow automation, or light scripting (Python, JavaScript) is a plus

What the job involves

• We're building Substack's sponsorships business from the ground up. The Implementation Lead makes campaigns scale into a marketplace. You own the operational backbone of the business: campaign workflows, integrations/operations, and marketplace quality that makes it all happen. When a brand’s ad ops team and solutions engineers need to understand each other, you're the translator. This is a founding role on a small team and a build role
• Own trafficking, QA, launch, delivery monitoring for custom sponsorship formats
• Execute on the pipes for the business: order management, campaign workflows, reporting, and billing handoffs
• Implement and maintain the integrations brands expect — tracking, third-party measurement, verification — adapted to formats that standard tags and pixels weren't built for
• Serve as first-line solutions lead for brands and agencies operating in the marketplace, and be the translator when their ad ops team needs to understand how our formats actually work
• Work with design and engineering to decide what deserves real tooling now versus what stays a manual workaround until there's volume to justify automating it
• Contribute to an AI-first outbound and onboarding engine to drive demand into the marketplace
• Write the playbooks and documentation — since for custom formats, the playbook usually doesn't exist until you write it

Benefits

• Remote work support - All employees receive a generous allowance to customize their home offices
• Comprehensive health care - Substack covers 100% of premiums for employees and their dependents, and fully funds HRA plans
• Parental leave - We want employees to be fully present for the new members of their family, so we offer generous parental leave
• Flexible vacation and paid time off - You’re the best person to decide when you need a day—or a week—off to travel or decompress. Our flexible vacation policy puts you in control
• Company holidays and Winter shutdown - In addition to flexible time off, we honor 12 paid holidays annually on average. And we close the office between Christmas Eve and New Year's day to recharge each year
• Phone & internet stipends - Many of our employees work from home or on the go. So we offer full time employees a monthly stipend to cover for phone and internet costs