Product Operations Coordinator

Job Purpose:

To support the efficient and accurate execution of product and merchant operations, including reporting, accreditation, issue resolution, and operational documentation. The role ensures timely coordination with internal and external stakeholders to support eGC initiatives, address operational concerns, and deliver quality service to customers and partners.

Responsibilities

• Prepare and maintain redemption, inbound, and operational reports.
• Monitor invalid codes and redemption concerns, ensuring timely resolution.
• Process new and renewal merchant/store and vendor accreditations.
• Validate requirements, ensure compliance, and coordinate accreditation status.
• Support for eGC initiatives, product improvements, system enhancements, and operational projects.
• Coordinate issue resolution with internal teams and external partners.
• Handle customer, partner, and business unit inquiries and escalations.
• Coordinate with SM Group units, aggregators, and external partners on operational concerns.
• Process operational documents, requisitions, SAP/ePAF, ETELCO, and RITAF requests.
• Support onboarding and ensure proper documentation and timely completion of requests.

Key Qualifications

• Bachelor’s degree in business administration, Management, Marketing, Operations, or a related field.
• Preferably with 1–3 years of experience in operations, business support, customer service, product operations, merchant/vendor management, or a related function.
• Experience in retail, digital, gift cards, vouchers, payment solutions, or digital products is an advantage.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong attention to detail, particularly in handling reports, documentation, and compliance requirements.
• Good coordination and communication skills, with the ability to work with both internal and external stakeholders.
• Able to manage multiple requests, follow through on action items, and meet deadlines.
• Customer-oriented and able to handle inquiries and escalations professionally.
• Organized, detail-oriented, and capable of maintaining accurate operational records.
• Able to work independently while effectively collaborating with cross-functional teams.