Product Operations Executive

Product Operations Executive

Location: Hybrid - Penrith, Cumbria

Contract: Permanent – 37.5 hours per week

Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family

About the Role:

The role supports the effective delivery and continued development of UK and overseas Walking and Special Interest holidays. It coordinates operational information, resources and partner communications to ensure each holiday is accurate, well prepared and delivered to the expected quality and budget.

Key Responsibilities:

• Coordinates holiday administration, programmes, transport, equipment, tickets and admission bookings.
• Provides volunteer leaders and Tour Managers with accurate, up-to-date operational information, technical support, maps, route directions and despatch materials.
• Liaises with leaders, ground agents, suppliers and internal teams to maintain current information and resolve operational or guest queries.
• Monitors operating costs and helps ensure holidays are delivered within budget.
• Creates and updates guest trip notes and intranet information.
• Reviews leader reports and guest feedback, following up quality issues with Field Advisors and suppliers.
• Investigates guest feedback and complaints, recommending and implementing appropriate actions.
• Supports holiday development with Product Managers and volunteer Field Advisors.
• Helps organise and participates in leader conferences, training sessions and other events.
• Maintains consistency and quality in delivery, addressing issues where required.
• Supports compliance with relevant policies, including safety, data protection and operational requirements.

Who we are looking for:

• Organised, self-motivated and detail-focused, with the ability to manage competing priorities, meet deadlines and respond quickly to issues.
• Communicates clearly, works collaboratively and builds trusted relationships with colleagues, suppliers and volunteer leaders.
• Combines creative and strategic thinking with commercial awareness, strong IT skills and sound research capability.
• Strong map-reading and navigational skills, together with a passion for walking, travel and leisure holidays
• Previous experience in the travel or activity industry desirable

About HF Holidays:

As Britain's only walking holiday co-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors.

With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country houses in the heart of the UK’s best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.

Applying:

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process, please contact us on [email protected] and for any other enquires you may have.