Product Operations Executive (Indonesia)

About the role

We are seeking a detailed-oriented and proactive Product Operations Associate to join our team in Indonesia. This role is critical in ensuring the accuracy, quality, and performance of HHWT's merchant database, outreach activities, branded destination pages, product reporting, and user experience feedback. The successful candidate will play a key role in maintaining high operational standards and supporting the growth of HHWT's platform.

Key responsibilities

• Research assigned destinations and identify coverage gaps.
• Verify and enrich merchant records (name, address, coordinates, contact, operating hours, category, halal status, evidence source, imagery).
• Publish verified records; flag incomplete entries with reasons.
• Deliver monthly coverage notes per active destination.
• Contact merchants to claim and confirm listing details.
• Onboard free listings through to published and claimed status.
• Introduce paid listing options, record interest, and escalate qualified leads.
• Log every contact and outcome in the tracker.
• Refresh destination and landing pages to campaign specifications.
• Compile weekly app and web performance data.

About you

• Bachelor's degree in Business, Marketing, IT, or related field.
• 2+ years of experience in product operations, e-commerce, or digital platforms.
• Strong analytical skills with attention to detail.
• Excellent communication skills in English and Bahasa Indonesia.
• Ability to manage multiple tasks and deadlines independently.
• Familiarity with content management systems and reporting tools is a plus.

Benefits

• Opportunity to work with a growing international travel and lifestyle platform.
• Collaborative and multicultural team environment.
• Career growth and development opportunities.
• Competitive compensation package.

About us

Have Halal, Will Travel (HHWT) is the largest travel and halal lifestyle platform for in Asia, with a reach just shy of 10 million monthly through our media platforms. We enable faith conscious to explore the world without compromising their faith. We do this through engaging content such as halal food guides and in-depth itineraries for faith concious travelers. HHWT works with world-leading brands such as Visa International, Singapore Tourism Board, Korea Tourism Organization, Tourism New Zealand, KLM, Scoot and AirAsia to help them tap on this fast-growing travel segment.