Product Operations Lead

• Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry
• We are building a dedicated Product Operations function that ensures customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation
• As a Product Operations Manager, you will operate as a horizontal force across Product, Engineering, and Customer teams
• Your role is to design and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight
• Rather than focusing on a single product area, you’ll work across the breadth of ValonOS, identifying cross-cutting patterns and shaping how the company operates, builds, and ships product
• You’ll be trusted to independently identify the highest-impact problems, define structure where none exists, and drive improvements that raise the bar for product quality, reliability, and customer experience across Valon
• Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc
• Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas
• Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues
• Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes
• Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention
• Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis
• Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications
• Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions
• Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization

Benefits

• Compensation: You’ll receive a highly competitive compensation package with room to grow.
• Time Away: We offer a generous PTO program, sick time, and company holidays.
• Flexible Work: Remote, hybrid, or in-office. We’ve got it all and aim for you to work where it works. Where possible, we offer geographic flexibility.
• Health Benefits: Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
• Parental Leave: Birthing and non-birthing parents receive 12 weeks of fully paid time to welcome a new child.- This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to influence product direction through leverage instead of org charts
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
• Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior
• High sense of ownership, reliability, and urgency in driving issues to full resolution
• 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
• Clear communicator who can translate between technical teams and end users with ease
• Comfort partnering closely with product managers and engineers, and contributing to product thinking
• Experience supporting or implementing enterprise SaaS products
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
• Familiarity with incident management, workflow tools, or customer support platforms