Product Operations Manager

At Webull, we believe that everyone should have an equal opportunity to control their own financial future.

Overseeing and ensuring that all daily activity in the sub custodian account is properly reflected in the client's unclaimed property database included supporting post-trading processing, Corporate Action, and settlement operations, working with related department.

Product Operations Manager

About the role

This role involves managing and overseeing day-to-day multi-market and multi-asset product operations, covering Thai and offshore equities, US equities, derivatives, TFEX, bonds, structured notes, and other financial products. You will own operational readiness for new products and markets, define operational flows, and coordinate with relevant counterparties to ensure smooth end-to-end operations.

Key responsibilities:

• Manage and oversee day-to-day multi-market and multi-asset product operations, covering Thai and offshore equities, US equities, derivatives, TFEX, bonds, structured notes, and other financial products.
• Own operational readiness for new products and markets, including defining operational flows, settlement and custody requirements, controls, procedures, and coordination with relevant counterparties.
• Supervise end-to-end Corporate Actions, including monitoring announcements, processing client entitlements, and ensuring accurate and timely completion.
• Oversee securities delivery, settlement, and position reconciliation, ensuring transactions and client positions are accurately processed within required timelines.
• Manage custody operations, including securities transfers, deposits, withdrawals, segregation, safekeeping, and client asset records.
• Coordinate with custodian banks, local and overseas brokers, SET, TSD, TCH, TFEX, clearing houses, counterparties, and internal teams to ensure smooth end-to-end operations and timely issue resolution.
• Support operational requirements specific to different products, including expiry, exercise, assignment, maturity, redemption, coupon/interest payments, and other product lifecycle events.
• Participate in UAT and production readiness for new markets, products, system upgrades, and enhancements, including test-case preparation, execution, reconciliation, and issue resolution.
• Ensure operations comply with internal procedures, product requirements, applicable regulations, and requirements of relevant local and overseas market infrastructures.
• Establish and maintain SOPs, operational controls, reconciliation processes, reports, and documentation across supported products.
• Identify operational risks and process gaps and continuously improve processes to support business growth and product expansion.
• Perform other product operations and ad-hoc tasks as assigned.

Qualifications:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum 4–6 years of relevant experience in Securities, Banking, Financial Services, or related Operations, with hands-on experience in securities/product operations, custody, settlement, or clearing.
• Strong understanding of securities lifecycle, settlement, custody, corporate actions, reconciliation, and securities delivery.
• Experience across multiple financial products or markets, such as Thai/offshore equities, US equities, derivatives, TFEX, bonds, or structured products, is highly preferred.
• Strong product and market knowledge, with the ability to understand different operational requirements and establish processes for new products and markets.
• Strong analytical and problem-solving skills with high attention to detail and the ability to identify and resolve operational discrepancies.
• Able to work effectively in a fast-paced and time-sensitive environment, particularly around market deadlines, settlement cycles, and product lifecycle events.
• Strong coordination skills with internal teams, brokers, custodians, clearing houses, and other external counterparties.
• Proficient in English, both spoken and written.
• Proficient in Microsoft Office, particularly Excel.

Benefits:

• Social security
• Group Health Insurance
• Provident Fund
• 16 days Annual leave
• Quarterly team dinner
• Meals and Refreshments
• Bonus (based on performance and company's profit)

Location: Webull Securities Thailand, Gaysorn Amarin Tower (BTS Chidlom)