Product Operations Manager

A 𝗯𝗼𝘂𝘁 𝗢𝘄𝗲𝗻𝘀 & 𝗠𝗶𝗻𝗼𝗿

Owens & Minor is a global healthcare solutions company with integrated technologies, products, and services aligned to deliver significant and sustained value for healthcare providers and manufacturers across the continuum of care. A FORTUNE 500 company, Owens & Minor has annualized revenues exceeding $10 billion, including contributions from Halyard Health S&IP.

O&M Halyard is focused on advancing health and healthcare by delivering clinically superior infection prevention and surgical solutions. Our solutions keep pace with a complex and changing healthcare industry, protecting staff, surgical teams, and ultimately supporting better patient outcomes.

𝗧𝗵𝗲 𝗥𝗼𝗹𝗲

As our Product Operations Manager , you will play a key role in managing portfolio operations, commercial performance and demand planning across ANZ.

Working closely with Marketing, Sales, Finance and Supply Chain, you will bring together customer, commercial and market insights to strengthen forecasting, improve portfolio performance and support better business decisions. You will also analyse revenue, margin, cost, lifecycle and product performance to identify opportunities for portfolio optimisation, product rationalisation and growth.

Eligibility: Applicants 𝗺𝘂𝘀𝘁 be:

• Based in Malaysia

• Malaysian citizen or a Permanent Resident, as we are unable to provide visa sponsorship

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

Forecast Ownership & Demand Planning

• Own and consolidate marketing and commercial forecast inputs across the ANZ portfolio
• Lead marketing and commercial participation in monthly demand reviews with Demand Planning and Supply Chain
• Maintain clear forecast assumptions, changes, risks, opportunities and actions
• Challenge forecast inputs using sales performance, customer intelligence, channel trends, promotions, tenders, lifecycle activity and known business risks

Forecast Accuracy, Bias & Risk Management

• Monitor forecast accuracy and bias across the portfolio and investigate material variances
• Work cross functionally to identify root causes and implement corrective actions to improve forecast discipline and accuracy
• Identify and escalate under forecasting, over forecasting, customer loss, inventory exposure and supply risks
• Maintain visibility of potential upside, downside and business at risk scenarios

Customer, Commercial & Demand Intelligence

• Bring together customer, account, channel, promotion and commercial intelligence to strengthen demand planning
• Partner with Marketing, Sales and other commercial teams to understand material changes in customer and market demand
• Translate qualitative customer and market intelligence into documented, evidence based forecast assumptions

Portfolio Performance & Optimisation

• Own portfolio performance analysis across revenue, gross margin, contribution, growth, cost to serve, volume, lifecycle stage and strategic fit
• Identify underperforming, margin dilutive or operationally complex products and SKUs
• Develop business cases and recommendations for margin improvement, product rationalisation, SKU simplification, substitutions, repositioning, investment or end of life actions
• Track the implementation and commercial impact of approved portfolio actions

Portfolio Operations & Product Governance

• Maintain accurate product information, portfolio documentation, product codes, lists and records
• Coordinate new product setup, product changes, rationalisation, substitutions and discontinuations
• Provide accurate product and pricing inputs for tenders, contracts and customer submissions

Product Launch & Lifecycle Management

• Project manage approved product launches from operational readiness through to market implementation
• Provide launch timing, portfolio changes, promotional activity and market intelligence to support forecast quality
• Monitor product availability and coordinate mitigation, substitution and communication actions
• Maintain lifecycle plans and stakeholder communications for approved portfolio changes

Cross Functional & Commercial Collaboration

• Partner closely with Marketing, Sales, Finance, Pricing, Contracts, Customer Service, Quality, Regulatory and Supply Chain
• Provide timely product, pricing, availability, lifecycle, margin and forecast insights to support account and commercial plans
• Maintain clear ownership and hand offs across demand intelligence, forecast governance, customer activation and supply planning

𝗪𝗵𝗮𝘁 𝗪𝗲’𝗿𝗲 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗙𝗼𝗿

• Relevant qualification or equivalent experience in Marketing, Business, Commerce, Supply Chain, Finance or a related field
• Experience in product operations, demand planning, commercial operations, portfolio coordination or product management
• Hands on experience managing forecasting inputs, demand reviews, forecast variance and cross functional planning
• Strong commercial and financial acumen across revenue, margin, contribution, pricing, cost to serve and portfolio performance
• Strong analytical and problem solving skills with the ability to translate data into meaningful commercial recommendations
• Advanced Excel skills and confidence working with enterprise systems and large data sets
• Strong stakeholder management skills with the ability to work effectively across Marketing, Sales, Finance and Supply Chain
• Healthcare, medical device or regulated industry experience is an advantage
• Experience with S&OP, demand planning, product launches, tenders, product master data or lifecycle management is highly regarded
• Experience supporting commercial transformation or process improvement initiatives is an advantage
• Strong written and verbal communication skills with proficiency in English

𝗪𝗵𝘆 𝗝𝗼𝗶𝗻 𝗨𝘀?

• Birthday Leave – Enjoy your special day off!
• Volunteer Leave – Give back to the community
• Health Insurance – Prioritizing your well being
• Great Culture – Collaborative and inclusive workplace
• Growing Organization – Be part of a company on the rise
• Remote Working – Not limited to Kuala Lumpur

Our Commitment to Inclusion & Diversity

At Owens & Minor, we believe in fostering a diverse and inclusive workplace where everyone feels valued and empowered. We welcome applicants from all backgrounds and are committed to providing equal opportunities for growth and development.

Ready to make an impact? Apply now and be part of a company that’s shaping the future of healthcare!