Product Operations Manager

Job Overview

We are looking for a proactive and analytical

Product Operations Manager

to oversee and improve the performance of our internal systems, digital platforms, and operational workflows.

This role will work closely with business development, operations, customer service, and engineering teams to identify operational challenges, optimize product processes, and implement practical solutions that improve business efficiency and user experience.

The ideal candidate is a hands-on problem solver who can bridge business requirements with technical solutions and drive continuous product improvements.

Key Responsibilities

Product Operations & Optimization

Manage and optimize internal systems, including CRM, ERP, partner portals, and operational management platforms.

Identify operational challenges and recommend system or workflow improvements.

Monitor product performance, user feedback, and operational data to identify improvement opportunities.

Support product launches, feature enhancements, and system implementation.

Product Development & Coordination

Gather and translate business requirements into clear product specifications and improvement plans.

Work closely with engineering and cross-functional teams to coordinate product development and implementation.

Assist in preparing product requirement documents (PRDs), user flows, and acceptance criteria.

Coordinate user acceptance testing (UAT), troubleshoot system issues, and follow up on product improvements.

Process Improvement & Data Analysis

Analyze operational data and product performance to support business decisions.

Develop and improve SOPs, workflows, and internal processes.

Identify opportunities for automation and AI-driven solutions to improve productivity.

Prepare product performance reports and provide recommendations to management.

Requirements

Diploma or Bachelor's Degree in Business, Information Systems, Product Management, Engineering, or related disciplines.

Minimum 3–5 years of relevant experience in product operations, product management, business analysis, or related roles.

Experience working with CRM, ERP, SaaS platforms, or internal business systems is an advantage.

Strong analytical, problem-solving, and project coordination skills.

Ability to translate business needs into practical product requirements.

Familiarity with PRDs, user flows, UAT, and product development processes.

Good communication and stakeholder management skills.

Interest in AI tools, workflow automation, and technology-driven business solutions.

Self-motivated, organized, and able to work independently and collaboratively.

Headquartered in Shanghai, AIKIT Pte Ltd is a premier food technology company, revolutionizing the culinary landscape with our innovative smart kitchen network. Merging advanced technology with efficient supply chain management, we redefine the concept of convenience food and lead innovation in the food industry. At Aikit, we are committed to deliver enjoyable food and toothsome results across our approach and services.

Our brand, InstaChef is a leader in the food technology industry, innovating with smart kitchens to transform how food is prepared and delivered. Our commitment to combining technology with compelling design makes us pioneers in the food tech space. Marrying technology and food together, we are dedicated to serve quick, traditional and authentic food that will cater to the appetites of all ages and at a price that screams value.