Product Operations Specialist

Job Title: Product Operations Specialist

Monthly Pay: $4,209 - $5,664 USD per month

Summary:

Working in a project management tool such as Wrike and a spreadsheets and data entry tool such as Microsoft Excel, the Product Operations Specialist keeps product requests, readiness activities, and feedback organized for product teams. This role supports dependable product delivery by turning incoming information into clear, usable work items and visibility for the people making product decisions. The specialist sits on the product operations team and works under a product operations team lead. The role partners with product managers, customer support teammates, researchers, and technical partners to coordinate updates and surface questions. This position is fully remote and work from home in New York, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Monitor shared request queues, emails, and internal work items for product operations questions, updates, and readiness needs.

• Review incoming requests for clear descriptions, relevant product area, priority indicators, and supporting context before routing work.

• Create and maintain organized work items in a project management tool such as Wrike, using consistent labels, owners, due dates, and status details.

• Update trackers in a spreadsheets and data entry tool such as Microsoft Excel to show request progress, dependencies, open questions, and upcoming product activities.

• Coordinate with product managers to clarify priorities, confirm ownership, and prepare items for planning discussions.

• Follow up with requestors and internal partners when details are missing, timing changes, or a decision is needed to move work forward.

• Escalate blocked requests, conflicting priorities, and recurring workflow concerns to the product operations team lead and appropriate product manager.

• Support release readiness by checking that planned updates, internal notes, and handoff details are available to relevant teams.

• Gather feedback themes from customer support teammates and researchers, summarize recurring observations, and share them with product partners.

• Prepare concise progress updates for team discussions, highlighting completed work, pending actions, risks, and ownership.

• Maintain quality through accurate status updates, timely turnaround, complete notes, and reliable follow-up on open work items.

Qualifications:

• High school diploma or equivalent.

• About 1-2 years of related product operations, product coordination, or business support experience preferred.

• Familiarity with product development workflows, feature requests, release readiness, and product planning activities.

• Ability to organize product work in a project management tool such as Wrike.

• Ability to maintain accurate trackers in a spreadsheets and data entry tool such as Microsoft Excel.

• Ability to review incoming information, identify missing context, and communicate clear follow-up questions.

• Comfortable working with product managers, support teammates, researchers, and technical partners in a remote setting.

• Strong written communication for concise updates, handoffs, and summaries of product feedback.

• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.

• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in New York, United States.

• Structured onboarding and training on a project management tool such as Wrike and a spreadsheets and data entry tool such as Microsoft Excel.

• Regular check-ins with the product operations team lead.

• Opportunities to build product operations, product planning, workflow coordination, and feedback synthesis skills.

• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.