Product Operations Specialist (Procurement)

• As a Product Operations partner for Ramp Procurement, you will help build and scale the workflows that enable customers to manage their procurement processes with speed, accuracy, and control. You will improve both the requester and approver experience while shaping product quality through data, customer feedback, and tight partnership with customer-facing internal teams
• Beyond your product vertical, you will also contribute to Product Operations process improvement and product building that allows our Product and Engineering teams to scale. You will use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues
• Our main goal is to reduce customer friction, measured by support tickets per active user and customer NPS
• Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
• Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
• Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
• Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows
• Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
• Procurement owns streamlining new purchase requests, approvals, vendors, savings, and price intelligence products to help companies make better financial decisions
• Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
• Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
• Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
• Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
• Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
• Mobile owns our mobile app development and mobile strategy

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Parental leave
• Monthly wellness stipend
• Unlimited PTO
• Pet Insurance
• WFH stipend
• Relocation support to move to NYC- Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Ability to translate qualitative feedback into crisp requirements and operational processes
• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred