Product Owner

Job Purpose

The Product Owner position  is an important coordinator and enabler role at CGC Digital, working in close collaboration with the Head, Digital Guarantee; Head, Strategy & Data Analytics; Head, Partnerships and Marketing and Lead, Operations to develop, implement, commercialize, monitor the end-to-end rollout including performance of the Company’s digital guarantee products.

The role will execute the entire front-end and back-end digital guarantee product process, and will implement initiatives that drive sustainable growth and expansion, leveraging data-driven insights, market analysis, and innovative approaches in the Company’s digitally delivered credit supplementation business in alignment with CGC Digital's long-term objectives.

Roles & Responsibilities

Responsibilities

Digital Guarantee Product Owner

1. PROCESS EXCELLENCE

• Participate in the design and operationalization of guarantee products at both feasibility and commercial scale with the Operations team and Data Analytics team.
• Formulate the digital guarantee master product approval paper for decision-making.
• Strategise and implement actions to commercialize mature digital guarantee products from the feasibility study stage to the commercial stage.
• Monitor and ensure progress for all aspects of product rollout from inception to product pricing ending with back-end settlement in collaboration with Lead, Operations and Head, Strategy & Data Analytics.
• Ensure all documentation related to digital products are completed accurately and in compliance of the relevant regulatory requirements.

2. STAKEHOLDER MANAGEMENT

• Customer Experience: Build and maintain strong , long-lasting relationships with financing and non financing partners by providing credit and technology advice. Serve as the primary point of contact for partners , understanding their needs and proactively offering solutions.
• Data access: Strategize and implement measures to ensure efficient and effective access to data and insights from financers and borrowers for the Company’s data science team and other back-end processes.
• Outreach Performance: Develop and execute business plan and strategies to meet and exceed the target set.
• Team Collaboration: Collaborate with internal and external stakeholders to ensure smooth service delivery and achieve common business goals.

3. FINANCIAL RESPONSIBILITIES

• Financial Performance: Deliver individual revenue and outreach targets. Implement action plans towards overall target achievement.

4. LEARNING & GROWTH

• Learning, Growth & Development: Participate in regular training programs , including e- learning program to enhance knowledge of banking products , customer service techniques and sales strategies.
• Career Development Plan: Formulate and establish career development plans for self growth in collaboration with Head , Digital Guarantee.
• Skills Development: Develop a comprehensive skills set in sales, relationship management and technology.

QUALIFICATION, EXPERIENCE, KNOWLEDGE & SKILLS/ COMPETENCIES REQUIRED FOR THIS POSITION

• Qualification: Education: Degree in Business, Economics, Finance or related field.
• Experience: Experience in product management, preferably in finance or tech.
• Technical Skills: Knowledge of banking, credit and credit guarantee business. Knowledge in intermediate statistical and data analysis will be a plus.
• Analytical Skills: Strong problem-solving and data analysis skills.
• Communication: Excellent inter-personal communication abilities.
• Other: Broad understanding of MSME sector and financial services; adaptable to change.

Experience:

Experience in product management, preferably in banking and finance.

• Technical Skills: Knowledge of web technologies and software development.
• Analytical Skills: Strong problem-solving and data analysis skills.

Skills/Competencies:

• Communication: Excellent leadership and communication abilities.
• Other: Understanding of MSME sector and financial services; adaptable to change.

Pay: RM8,000.00 - RM13,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Work Location: Hybrid remote in Kelana Jaya