Product Owner

Key Responsibilities

General Requirements

• Be trained and proficient in all DIS products and remain familiar with the DIS escalation matrix for internal coordination.
• Undergo training and remain compliant with the ticketing and helpdesk process, including billable/non-billable classification and finance team confirmations.
• Maintain complete and updated contact details for all client stakeholders, including client-side escalation matrices and points of contact.

Scrum & Product Ownership

• Own and manage the product backlog, ensuring clarity, prioritization, and alignment with business value.
• Ensure business requirements are clearly documented and communicated to technical teams.
• Work closely with Scrum teams to clarify requirements and remove blockers.
• Participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Ensure delivered increments meet acceptance criteria and client expectations.
• Act as the primary point of contact for all project-related decisions.

New Project Responsibilities

• Identify currently installed DIS products and collect server, infrastructure, and agreement details from relevant teams.
• Obtain BRD/Agreement documentation and validate requirements for completeness, feasibility, and scope.
• Prepare the project implementation plan and secure official approval and sign-off from the client.
• Conduct daily stand-up calls with the internal technical team and weekly status updates with clients.
• Manage and track project progress using Odoo as the official project management tool.
• Facilitate Client UAT and obtain formal UAT and Live Sign-off.
• Perform a comprehensive handover to the Support Team, including documentation of customizations and system architecture.
• Send a Weekly Project Status Report to the PMO/COO every Monday before 9:30 AM, highlighting delays, risks, and exceptions.

Support Activities

• Review the helpdesk daily, monitor open tickets, and ensure prioritization based on SLA and severity.
• Coordinate with Tech Leads to resolve critical and high-priority issues.
• Follow up on effort estimation confirmations and validate deliverables against BRD/client requirements during UAT.
• Ensure UAT and Live sign-offs are formally documented and notify Finance upon receipt.
• Send Daily Support and Billable Item Reports to the PMO/COO every day before 9:30 PM.

Experience:
2–5 years

. Required Skills & Qualifications

• Strong understanding of Scrum/Agile methodologies.

• Excellent stakeholder communication and coordination skills.

• Ability to manage multiple projects and support activities simultaneously.

• Strong documentation and reporting skills.

• Experience with ticketing systems and project management tools (Odoo preferred).

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person