Product Portfolio Assistant

Key Responsibilities

Market Research & Portfolio Analytics

• Conduct internet and market research on course-related topics, industry trends and curriculum changes.
• Evaluate and organize market data to develop competitive benchmarks and comparisons.
• Support market research activities and analyse findings to identify product improvements.
• Present relevant research findings to Portfolio Managers.

Strategic Documentation & Coordination

• Prepare, organize and track documents for Strategy Meetings, Production Launches and Digital Road Mapping.
• Support Portfolio Business Plans and product proposals.
• Maintain tracking systems for editorial content and project milestones.
• Maintain an author talent database.
• Coordinate logistics for team meetings.

Operations & Author Relations

• Act as a point of contact for Author Relations inquiries and contract-processing requests.
• Support operational activities including viewing processes, invoice processing and budget tracking.
• Assist with basic Profit & Loss (P&L) proposal preparation.
• Maintain accurate product, project and customer databases.
• Identify opportunities to improve workflows and reduce project risks.

Marketing, Sales & Customer Escalations

• Provide accurate product information through Product Marketing Forms.
• Respond to priority requests from Sales, Marketing and Customer Support teams.
• Manage customer support issues through the JIRA ESCAL system.
• Coordinate with product teams to resolve customer escalations.

Key Requirements

• Bachelor's Degree (B.S./B.A.) or equivalent practical experience preferred.
• 1-3 years of experience in market research, business analysis, portfolio support or publishing operations.
• Strong market research and analytical skills.
• Strong proficiency in MS Excel, Word and PowerPoint.
• Database management skills.
• Excellent organizational and time-management abilities.
• Strong written and interpersonal communication.
• High attention to detail.
• Ability to independently manage projects through completion.
• JIRA, CRM systems, Power BI or AI research tools experience is an advantage.

Preferred Skills

• Higher Education / Academic Publishing experience.
• Humanities and Social Sciences knowledge.
• Competitive market research.
• Portfolio management support.
• Business analysis.
• Data analysis and reporting.
• JIRA/ticketing systems.
• CRM and database management.
• Power BI.
• Applied AI research tools.

Work Schedule

2:00 PM - 11:00 PM

Work Mode

Remote / Work From Home

Location - Remote- Bengaluru,Hyderabad,Delhi / NCR,Chennai,Pune,Kolkata,Ahmedabad,Mumbai