PRODUCT PRINCIPAL - Customer Experience

Position Purpose:

Product Principal focuses on connecting strategies and defining scope across multiple product teams and or domains, and focuses on the delivery of business value to drive sales, improve efficiency and improve customer satisfaction through the production of quality products. Within their designated enterprise product line. Product Principals work closely with Product Directors and across functional program leaders. They guide in-depth business reviews, communicate and present across all levels of the organization.
The Product Principal is skilled and experienced in generating innovative ideas for growth within their respective areas and across the Product management organization. The Product Principal must exhibit the ability to drive change management and process improvement. The Product Principal often partners with senior-level leaders and cross functional program leaders that are responsible for higher-profile, more impactful products. Typically reports to the Director, Sr. Director.

Key Responsibilities:
10% Delivery and Execution - Coordinates Distinguished Engineers, User Experience Principals, and Impacted Teams to ensure path to scope is known and aligned; Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities
60% Strategy and Planning - Partners with either a Cross-Functional Program or Technology Portfolio to align outcomes; Cascading context up to leadership and strategy down to balanced teams using OKRs; Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers (DEs), and balanced teams; Creation, coordination, and sequencing of activities to ensure alignment across impacted teams (Inputs for planning sessions); Providing visibility of the work by providing holistic roadmap with dependencies
30% Team and Stakeholder - Partners with leadership to represent the portfolio during enterprise planning, coordination, and discovery; Fosters collaboration across multiple teams and portfolios to drive value and identify and resolve impediments; Manages cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience

Direct Manager/Direct Reports:
This position typically reports to Director
This position has 0 Direct Reports

Travel Requirements:
Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Excellent written and verbal communication skills
2+ years of previous leadership experience

Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
No additional education

Minimum Years of Work Experience:
8

Preferred Years of Work Experience:
No additional years of experience

Minimum Leadership Experience:
None

Preferred Leadership Experience:
None

Certifications:
None

Competencies:
Business Insights
Drives Vision and Purpose
Manages Ambiguity
Nimble Learning
Self-Development
Collaborates
Cultivates Innovation
Manages Complexity
Situational Adaptability
Balances Stakeholders
Communicates Effectively
Customer Focus
Drives Results
Interpersonal Savvy
Organizational Savvy