Product Reliability Engineer

Who you are

• Bachelor's degree or higher in Computer Science or IT Engineering
• 3+ years of extensive, hands-on Engineering experience in Software Engineering, especially experience with DevTools and Infrastructure Engineering
• Deep understanding of handling and managing large-scale Databases
• Prior experience with PromQL is a must
• Experience in SaaS metrics products or a related industry is a must
• Experience with large-scale automation and instrumentation is a must
• You have a solid technical background and a sense of the day-to-day life of an engineer shipping, maintaining, or securing a distributed cloud application
• You are comfortable with working with the US and Israel time zones
• You have excellent verbal and written communication skills and are willing to present and defend your ideas to technical and non-technical audiences
• We’re seeking candidates who are hungry, humble, and smart

What the job involves

• We seek a Product Reliability Engineer who ensures that the Coralogix APM Product and Process exceed the quality and reliability standards, establish a competitive edge, and prevent failures, profit loss, or work stoppages
• You will be responsible for enhancing customer experience by ensuring efficient and effective query resolution, reducing engineering interruptions, and boosting product awareness
• This role involves developing a robust knowledge base, identifying common usage issues, and creating solutions that establish the APM Platform’s capabilities in terms of Performance, Pains, and business use cases we deliver
• Improve Customer Satisfaction
• Improve turnaround time to resolve customer satisfaction. Work closely with engineering and technical account managers to ensure customers can achieve their ambitions using the Coralogix Metrics Platform. Sometimes, these solutions involve impromptu solutions by keeping one eye on the product roadmap
• Reduce Engineering Interruptions
• Identify common problems and work with Technical Product Management to enrich the roadmap or improve the knowledge base and technical documentation, ensuring they’re up-to-date, well-described, and within the confines of Product limitations
• Improve Product Quality
• Develop comparative and benchmarking tools and frameworks to establish the competitive edge and groom the backlog where necessary. The role also ensures the upkeep of these quality checks to deliver availability, scalability, latency and efficiency of the APM Platform
• Improve Product Awareness
• Stay current with APM Market trends to groom the backlog and build new, cutting-edge workflows for cross-engineering functions and use cases that leverage the Coralogix Metrics Platform
• Improve Communication
• Establish credibility through effective communication and presentation

Benefits

• Grow with us: Over 50% of our leadership roles are filled through internal promotions. We believe in growing our people as we grow the company.
• Global opportunities: With team members in 28 countries, Coralogix offers a truly global work experience and diverse career paths across functions and geographies.
• Top talent, real impact: Join some of the best minds in observability. Our teams are passionate, expert, and deeply connected to the business impact of their work.
• Autonomy and ownership: We empower our people to make decisions, take initiative, and shape how things get done. We’re here for our employees, every step of the way.
• Kid-friendly & pet-friendly: We’re a company where parents, dog lovers (and yes, both!) can thrive. Our flexible, hybrid model and inclusive culture help people bring their whole selves to work.
• Diversity & belonging: A truly international workplace with a culture that celebrates differences and creates a strong sense of belonging for everyone.
• Business-driven impact: Every role at Coralogix is connected to our core business goals. No matter your position, you’ll see how your work directly contributes to the company’s success.
• Proven growth, unicorn status: Be part of a fast-growing company that has scaled year over year for the past 5 years & is proudly recognized as a unicorn in the tech industry