PRODUCT RESERVATION

Qualifications:

1. Eager to Learn and Work with the team
2. Basic AI literacy and the ability to use AI tools effectively.
3. Good command of English, both spoken and written; Mandarin proficiency is an advantage.
4. Proficient in Microsoft Office, especially Microsoft Excel.
5. Detail-oriented, able to work under pressure, and possesses strong negotiation skills.

Key Responsibilities:

1. Handle hotel reservations and communicate with international clients in English; Mandarin communication is an added advantage.
2. Make reservations for restaurants and tourist attractions according to the required schedule.
3. Prepare product vouchers and supporting travel documents.
4. Ensure all bookings are confirmed prior to guests’ arrival.
5. Handle reservation amendments, cancellations, and special guest requests.
6. Coordinate closely with the Sales, Operations, and Finance teams.
7. Monitor cut-off dates, payment deadlines, and cancellation policies.
8. Resolve reservation-related issues before and during guests’ stay.
9. Manage invoices and submit them to the supervisor.

Required Skills:

1. Product Reservation Management
2. Basic Negotiation Skills
3. Vendor Management
4. Customer Service
5. Microsoft Excel
6. Attention to Detail
7. Time Management
8. Problem Solving
9. Basic AI Proficiency