Product Solutions Manager

ABOUT US
At Custom Fleet, we’ve been using our smarts to make the complex simple for more than 40 years. It’s the driving force behind our position as a fleet and leasing leader in Australia and New Zealand.

When you join Custom Fleet, you’re joining a business that’s Going Places. We’re a diverse, collaborative team where what you do and who you are matter. We work together to win for our customers, our business and each other.

ABOUT THE ROLE
We have an exciting opportunity for a Product Solutions Manager to join our Commercial Enablement team in Melbourne.

Custom Fleet provides fleet-related products and services that support successful fleet management. These include telematics, EV charging and other technology, operational and supporting services that help our customers manage their fleets effectively.

In this role, you will support customers following implementation, helping them use their products and services effectively and ensuring they continue to realise value from them.

Essential duties

• Act as a product specialist and trusted point of contact for customers following implementation.
• Provide guidance on product functionality, best practice, adoption, and value realisation.
• Coordinate complex product support activities across internal teams and suppliers.
• Manage customer and supplier issues, including escalations.
• Build strong customer relationships through ongoing support and engagement.
• Lead or contribute to Post Implementation Reviews and operational governance meetings.
• Capture customer feedback, service performance, and product insights.
• Partner with Product Owners and suppliers to support product improvements.
• Monitor service levels, contractual obligations, and operational controls.
• Maintain product documentation, governance records, and product registers.
• Coordinate ordering, invoicing, and other supplier-related activities.
• Contribute to implementation, onboarding, process improvement, and AI-enabled initiatives.

ABOUT YOU
You’re a customer-focused and practical problem solver who enjoys building relationships, working across teams and improving outcomes

You may already have experience in fleet, telematics, EV charging, product support, or a similar environment, which would be advantageous. However, detailed knowledge of our products and the fleet industry is not essential. We’re looking for someone with the right attitude, transferable experience, and willingness to learn. We’ll provide support and training to help you build the product and fleet knowledge you need to succeed.

EDUCATION & EXPERIENCE

Essential

• Experience in Product Solutions, Customer Support, Customer Success, Product Operations, service delivery, or a similar role.
• Experience supporting customers in a complex product or service environment.
• Experience working with suppliers or third-party service providers.
• Strong customer relationship and stakeholder management skills.
• Excellent organisation and prioritisation skills, with the ability to manage competing demands.
• Strong analytical, problem-solving, and continuous improvement skills.
• The ability to identify trends and turn operational insights into practical improvements.
• Strong written and verbal communication skills.
• A high level of attention to detail and a commitment to good governance.
• A collaborative, proactive and solutions-focused approach.
• Experience with fleet, telematics, EV charging, technology products, AI-enabled tools, automation, product documentation, or governance frameworks would be advantageous but is not essential.
• A relevant tertiary qualification in Business, Technology, Customer Experience, or a related discipline is also desirable.

FOR YOU

• Take 5 program – potential to earn an extra week of annual leave
• Gender-neutral parental leave – 12 weeks paid entitlement
• Collaborative hybrid work environment – three days in the office
• Company-funded social events
• Dress for your day policy
• Employee discounts
• Intersection Diversity Network
• Cultural Leave swap
• Access to the Degreed learning platform
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet, we’re committed to building a team with diverse people, skills, and experiences. We encourage applications from people of all backgrounds, communities and industries.

NEXT STEPS
If you progress to the next stage, Spark Hire will contact you by email with instructions to complete a one-way video interview.

OUR DIVERSE CREW
Research shows that women and people from diverse backgrounds are less likely to apply for roles when they don’t meet every qualification. If you’re not sure you meet every criterion but have the passion to get behind our values, we encourage you to apply.

We’re committed to building a diverse and inclusive team. If you have a disability and require support, including an alternate job advertisement format, interview arrangements or workplace adjustments, please contact our recruitment team or call our Customer Service Team to arrange a return call from a member of the Talent Team.

UNLAWFUL CONDUCT COMMITMENT
Custom Fleet is committed to maintaining a respectful workplace with zero tolerance for discrimination, harassment or victimisation. We uphold the highest standards of ethical behaviour and comply with all applicable laws and regulations.

 Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.